Proactively manage inefficiencies with system calculations
Administration of cashback and reward queries related to Vitality, DiscoveryCard and Discovery Bank
Solve for service/financial failures to drive business improvement by engaging with management and correcting the underlying issues.
Key Outputs
First time resolution of queries through the ability to analyse numerical data and all other sources of information
Providing superior customer service to internal/external stakeholders
Payment management associated with adjustments/cashbacks
Competencies
Writes and speaks clearly, convincingly and in a well-structured and logical way
Initiates and generates activity and introduces changes to work processes through an immediate understanding of newly presented information
Demonstrates an understanding of different organisational departments and functions
Manages time effectively and performs against deadlines
Sets high standards for quality, quantity, accuracy and productivity to achieve project goals
Works productively in a pressurised environment with strong analytical and problem solving abilities
Takes initiative and works under own direction
Integrity, Honesty and Fairness
Qualifications & Experience
Matric
Capable of working in a high paced, pressured environment with strong analytical and problem solving abilities
Paradigm knowledge
Required
Excellent MS Office skills
Knowledge of Discovery Vitality, DiscoveryCard and Discovery Bank Rewards
Solid knowledge of accounting principles
Finance Administration experience
Advantageous
Intermediate Excel skills
12 months working experience in Vitality/Card
Completed or working towards completing a tertiary qualification in Accounting/Finance
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.