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Digital Business Analyst (Salesforce Administrator)

Business:  Discovery Central Services
Function:  Business Analysis
Date:  19-Jul-2021

Discovery - Group Information Services: CRM


Business Analyst


About Discovery


Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.


About CRM 


We are a service focused team that has a drive to solve problems with urgency, and meet the needs of our clients to the best of our ability. We are looking for smart, energetic, experienced and dynamic achievers who take initiative and ownership, and who thrive on constant challenges and high-speed change to join us on this journey. If you have an entrepreneurial mind and appreciate calculated risks, then the Discovery environment will liberate you to realise your full potential.

Key Purpose


Understanding the technical requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the technical requirements. Interfacing between the Systems Architect, client (where relevant) and the development team with regards to the technical, business and functional requirements. Ensuring that the technical and/or the business requirements are delivered in the implemented solution. Working with multiple systems and business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients, and acting as consultant on the application.


Areas of responsibility may include but not limited to

Business Case

  • Assist the Systems Architect and/or business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Technical Design or Business Case.



Release Notes & Training Material

  • Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the Agile Story Board (Epics and Stories) with any added content.


Personal Attributes and Skills

Behavioral Skills

  • Stress Management
  • Time management and prioritization
  • Creativeness
  • Learning orientation
  • Negotiation skills
  • Innovation


Technical Skills

  • Agile/ Waterfall Methodology
  • Project Management
  • SQL queries
  • Business Writing Skills
  • Presentation and Facilitation Skills
  • Process Mapping
  • Entity Diagram mapping
  • Software testing pack design, functional & non- functional testing
  • Support



Education and Experience


  • Information Systems Degree or Diploma
  • 4 years + year Business Analyst experience
  • Salesforce
  • Social Media



  • Advantageous
  • 1 year User Interface analyst experience
  • Exposure to SQL queries



  • Enterprise architect
  • Visio
  • SoapUI (SOAP) / REST client (JSON)
  • Atlassian tool suite (Jira, Confluence)



  • SQL
  • UML
  • XML
  • JSON

Apply now »