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Team Leader Admin & Support

Business Unit:  Discovery Employee Benefits
Function:  Administration and Office Support
Date:  12-May-2022

Discovery Employee Benefits

Team Leader Admin & Support

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose of the role

The position is responsible for managing a smaller team, responsible to load and process all Umbrella contributions / billing reconciliations and investments in accordance with Section 13A of the Pension Fund Act.   The incumbent must ensure that the processes and procedures are implemented, maintained (Default Reg & T-day) and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.

Areas of responsibility may include but not limited to

  • Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
  • Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs.  Delegates work appropriately and fairly. Motivates and empowers others.
  • Ensure that the contribution / billing process (Section 13A, Default Reg, T-day) are accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
  • Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
  • Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
  • Ensure productivity levels are optimised.
  • Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
  • Develop and maintain excellent business relations with internal and external brokers.
  • Managing projects.
  • The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

  • Communication Skills: able to communicate clearly both verbally and in writing.
  • Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
  •  Ability to communicate logically and objectively is essential components of this role.
  • Attention to detail
  • Very organised
  • Conflict Management
  • Expresses opinions, information and key points of an argument clearly.
  • Probes for further information or greater understanding of a problem.
  • Relates well to people at all levels.

Education and Experience

  • NQF level 5 equivalent qualification. 
  • 3 – 5 years operational leadership and management experience – Essential
  • 3 -  5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
  • NQF level 6 or B Com degree or similar is advantageous
  • Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
  • MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
  • Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
  •  3 - 5 years’ experience in the employee benefits and 5 years in a senior role.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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