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Broker Service Consultant - Contact Centre

Business Unit:  Discovery Insure
Function:  Brokers (FAIS Accredited)
Date:  04-Aug-2022


Discovery Insure


Broker Service Consultant – Contact Centre


About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.


About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.


Key Purpose

To assist brokers with new business queries and / or updates on existing business either telephonically or via correspondence.


Areas of responsibility may include but not limited to

Ensure departmental targets are met by driving strategy and key business initiatives Meet deadlines to achieve operational efficiency, quality and optimal call center service levels Resolve escalated queries and complaints Adhering to set SLA, TAT and work schedules Activating quotes and policies


Personal Attributes

  • Working with People
  • Adhering to Principles and Values
  • Presenting and Communicating Information
  • Planning & Organising
  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
  • Adapting and Responding to Change
  • Coping with Pressure and Setbacks
  • Values Driven
  • Instils trust
  • Resilient


Education and Experience



  • Essential Qualifications:
  • Matric/Grade 12
  • FAIS – Minimum credits as required (Personal Lines and Commercial)
  • RE 5 (Representative)


Minimum Experience:             

  • 2 Years commercial servicing (Essential)
  • 2 Years commercial broker claims environment (Essential)

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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