Who we are

As a proudly South African company and a global financial services provider, we differentiate ourselves by focusing on how our products are adding value to people’s lives, while impacting society in a positive and sustainable way.

We achieve this with our Shared-value Insurance model that offers incentives to encourage people to be healthier, and enhances and protects their lives. Our model delivers better health and value for clients, superior results for the business, and a healthier society.

Our Values

We believe in attracting great people from diverse backgrounds, with distinctive personal experiences and outlooks. We never compromise on finding the best person for every role, ensuring we maintain our exceptional standards – or elevate them – with every hire. We are strong believers in intelligence, but believe ego<IQ<EQ. We are the organisation that the best people want to be part of.

We believe there is greatness in every person; and intervene to bring this out of them. We insist on an inclusive environment that enables every person to bring all of themselves to work. In fact, we celebrate this. We seek out strong, independent views and encourage robust intellectual debate. When a direction is eventually chosen, we represent it. We work hard at eliminating politics.

We are thought leaders in the markets in which we operate, and are actively engaged in policy debate based on science and facts, inspired by our Core Purpose. We actively look for ways that our assets and expertise can be applied towards this end. Personally, we commit to continuous learning and self-betterment.

We believe there is greatness in every person; and intervene to bring this out of them. We insist on an inclusive environment that enables every person to bring all of themselves to work. In fact, we celebrate this. We seek out strong, independent views and encourage robust intellectual debate. When a direction is eventually chosen, we represent it. We work hard at eliminating politics.

We are thought leaders in the markets in which we operate, and are actively engaged in policy debate based on science and facts, inspired by our Core Purpose. We actively look for ways that our assets and expertise can be applied towards this end. Personally, we commit to continuous learning and self-betterment.

We think like founders. We despise unnecessary bureaucracy and irrespective of our scale – we seek insurgency. We execute brilliantly, and at rapid pace, marrying our ambitions with short-term, urgent goals. We measure both rigorously. We are also unrelenting: we squeeze every product and process for brilliance all the way to the last “100m.”

We are thought leaders in the markets in which we operate, and are actively engaged in policy debate based on science and facts, inspired by our Core Purpose. We actively look for ways that our assets and expertise can be applied towards this end. Personally, we commit to continuous learning and self-betterment.

We think like founders. We despise unnecessary bureaucracy and irrespective of our scale – we seek insurgency. We execute brilliantly, and at rapid pace, marrying our ambitions with short-term, urgent goals. We measure both rigorously. We are also unrelenting: we squeeze every product and process for brilliance all the way to the last “100m.”

We are a profound disruptor. We enter markets where we believe that through our Core Purpose and Shared-Value model, we can effect change, for good. We do so through products that are brilliant: they deal with complex issues yet, should be simple to understand. We are optimistic about the future and seek out positive signals in the current environment.

We think like founders. We despise unnecessary bureaucracy and irrespective of our scale – we seek insurgency. We execute brilliantly, and at rapid pace, marrying our ambitions with short-term, urgent goals. We measure both rigorously. We are also unrelenting: we squeeze every product and process for brilliance all the way to the last “100m.”

We are a profound disruptor. We enter markets where we believe that through our Core Purpose and Shared-Value model, we can effect change, for good. We do so through products that are brilliant: they deal with complex issues yet, should be simple to understand. We are optimistic about the future and seek out positive signals in the current environment.

We think like owners: we pursue the business case and invest only if there is a clear benefit for the organisation, our customers and society. We embrace necessary governance in substance and form: we continually pursue exceptional risk management, financial excellence and financial strength – and we face challenges head-on and deal with them constructively. We respect the scarcity of capital.

We are a profound disruptor. We enter markets where we believe that through our Core Purpose and Shared-Value model, we can effect change, for good. We do so through products that are brilliant: they deal with complex issues yet, should be simple to understand. We are optimistic about the future and seek out positive signals in the current environment.

We think like owners: we pursue the business case and invest only if there is a clear benefit for the organisation, our customers and society. We embrace necessary governance in substance and form: we continually pursue exceptional risk management, financial excellence and financial strength – and we face challenges head-on and deal with them constructively. We respect the scarcity of capital.

We are obsessed with our customers and their experience of us because we empathise as though their problems are our own and recognise the impact of our actions on the people we serve. We articulate this care through intuitive customer journeys and an approach to managing service centred on statistics, as well as accounting for every single interaction. Anecdotes matter. We use every customer touchpoint to nurture lifelong relationships.

We think like owners: we pursue the business case and invest only if there is a clear benefit for the organisation, our customers and society. We embrace necessary governance in substance and form: we continually pursue exceptional risk management, financial excellence and financial strength – and we face challenges head-on and deal with them constructively. We respect the scarcity of capital.

We are obsessed with our customers and their experience of us because we empathise as though their problems are our own and recognise the impact of our actions on the people we serve. We articulate this care through intuitive customer journeys and an approach to managing service centred on statistics, as well as accounting for every single interaction. Anecdotes matter. We use every customer touchpoint to nurture lifelong relationships.

We ensure we contrast the complexity of the organisation with simple, old-fashioned values of doing the right thing. We are truthful in our interactions and transparent in all our dealings; and ensure that every single rule and policy meets the highest ethical standards. We treat everyone fairly, recognising the inherent worth of every human being. We encourage our people to question anything that they are not comfortable with. When necessary, we make difficult decisions. We make our parents proud.

We are obsessed with our customers and their experience of us because we empathise as though their problems are our own and recognise the impact of our actions on the people we serve. We articulate this care through intuitive customer journeys and an approach to managing service centred on statistics, as well as accounting for every single interaction. Anecdotes matter. We use every customer touchpoint to nurture lifelong relationships.

We ensure we contrast the complexity of the organisation with simple, old-fashioned values of doing the right thing. We are truthful in our interactions and transparent in all our dealings; and ensure that every single rule and policy meets the highest ethical standards. We treat everyone fairly, recognising the inherent worth of every human being. We encourage our people to question anything that they are not comfortable with. When necessary, we make difficult decisions. We make our parents proud.

We are determined to be an exceptional employer, excellent partner and a good corporate citizen. We are also deeply committed to nation building and protecting our planet. Our Core Purpose and Shared-Value model demand this.

We ensure we contrast the complexity of the organisation with simple, old-fashioned values of doing the right thing. We are truthful in our interactions and transparent in all our dealings; and ensure that every single rule and policy meets the highest ethical standards. We treat everyone fairly, recognising the inherent worth of every human being. We encourage our people to question anything that they are not comfortable with. When necessary, we make difficult decisions. We make our parents proud.

We are determined to be an exceptional employer, excellent partner and a good corporate citizen. We are also deeply committed to nation building and protecting our planet. Our Core Purpose and Shared-Value model demand this.

We believe in attracting great people from diverse backgrounds, with distinctive personal experiences and outlooks. We never compromise on finding the best person for every role, ensuring we maintain our exceptional standards – or elevate them – with every hire. We are strong believers in intelligence, but believe ego<IQ<EQ. We are the organisation that the best people want to be part of.

We are determined to be an exceptional employer, excellent partner and a good corporate citizen. We are also deeply committed to nation building and protecting our planet. Our Core Purpose and Shared-Value model demand this.

We believe in attracting great people from diverse backgrounds, with distinctive personal experiences and outlooks. We never compromise on finding the best person for every role, ensuring we maintain our exceptional standards – or elevate them – with every hire. We are strong believers in intelligence, but believe ego<IQ<EQ. We are the organisation that the best people want to be part of.

We believe there is greatness in every person; and intervene to bring this out of them. We insist on an inclusive environment that enables every person to bring all of themselves to work. In fact, we celebrate this. We seek out strong, independent views and encourage robust intellectual debate. When a direction is eventually chosen, we represent it. We work hard at eliminating politics.

At Discovery, anything is possible

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