Discovery – Connect (Cape Town) 

Discovery Integration Lead Generation Agent

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Description

• Engage clients via outbound calls to identify cross-sell and up-sell opportunities.
• Activate targeted lead sources (e.g., Vitality Store referrals, cross-sell campaigns).
• Pitch campaign and products, identify sales opportunities and gain interest to quote.
• Book appointments or transfer warm leads to Discovery Integration Specialists.
• Capture dispositions and call outcome accurately and meet lead generation targets.
• Collaborate closely with the Integration Specialists and Team Leader to optimize lead flow and conversion.
• Support campaign execution and feedback loops for continuous improvement.

Key purpose

To generate qualified sales opportunities by engaging existing clients, pitching relevant campaigns and products, and transferring warm leads to Integration Specialists for conversion.

Key Outputs

• Warm up and qualify leads for handover to Integration Specialists.
• Drive client engagement through campaign-based outreach.
• Achieve daily and weekly lead generation and engagement targets.
• Accurately capture and maintain lead interaction data.

• Provide actionable feedback on lead quality and campaign effectiveness.
• Support the execution of targeted lead activation strategies.

Personal attributes and skills

• Takes initiative and works independently.
• Adapts well to team environments and builds strong relationships.
• Communicates fluently, clearly, and persuasively.
• Demonstrates strategic thinking and problem-solving ability.
• Manages time effectively and works toward organizational goals.
• Focuses on customer needs and satisfaction.
• Follows policies and procedures with attention to compliance.
• Performs well under pressure and maintains high productivity.

Qualification & Experience

• Matric (essential).
• No prior experience required — ideal for candidates looking to start a career in sales or call centre environments.
• Advantageous: Exposure to customer service, sales, or lead generation environments.
• Strong communication skills and willingness to learn.
• Comfortable engaging with clients over the phone.
• Basic computer literacy (MS Word, Excel).

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.