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Contact Centre Consultant

Business:  Discovery Health
Function:  Call Center / Contact Center
Date:  20-Jul-2021

Discovery Health

 

contact centre consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Writing and reporting
  • Analysing
  • Deciding and initiating action
  • Working with people
  • Achieving personal work goals and setbacks
  • Following instructions and procedure

 

  • Skills
  • Excellent verbal and written communication skills;
  • Excellent administration skills;
  • MS Office and PC literate
  • Time Management

Personal Attribute and Skills:

  • Customer Centric
  • Empathetic

Education and Experience

Education:

  • Matric with Mathematics or Accounting
  • Having a achieved a minimum of 50% in English in Matric
  •  Basic MS Office Skills

Experience

  • At least 12 months working experience in a customer services environment

Advantageous

  • The Business Writing Skill

 

Employment Equity 

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

 

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Apply now »