Administrator - Fixed Term Contract

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.  Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. 

About Discovery Vitality RSA

Vitality is at the heart of Discovery’s shared value model and aims to reward members for positive behaviour change. Vitality is a global thought leader in wellness and encourages members to live healthier lives. Vitality operates in a fast-paced and agile environment and has remained at the forefront of wellness thought leadership by delivering cutting edge innovation through bi-annual product launches. Within the team of 500+ creative minds, projects span across all areas, including marketing, finance, data, people, MIS and actuarial, servicing & operations, systems, strategic programs and wellness – providing opportunities for a holistic experience. Vitality partners with leading partners to provide members with a superior rewards experience, providing a dazzling service to our members. In all they do, Vitality people pride themselves in living the Discovery values and championing its core 
purpose of making people healthier and enhancing and protecting their lives whilst being the everyday ambassadors.

About Vitality Partner Operations

Vitality Partner Operations encompasses a diverse range of functions, including the management of retail, clinical, and fitness partners, as well as the support systems that enable these partnerships to thrive. The team is responsible for partner relationship management, training, servicing, and query resolution. 

Job Purpose

The Administrator provides essential support to the Vitality Partner Operations team by managing escalated member queries, ensuring accurate points allocation, and facilitating smooth communication between servicing teams and operational departments. This role contributes to a seamless member experience by resolving issues efficiently and maintaining high standards of service delivery.

Principal Responsibilities

• Vetting submissions for Online Points Capture and Vitality Race Events and providing responses
• Dealing with Vitality Active manual voucher queries logged by servicing
• Capturing and awarding points requests logged by servicing
• Meeting daily SLA for all work pools
• Issuing Vitality Baby letters and WI codes
• Able to meet daily, weekly and monthly individual targets
• Liaise with internal and external clients to ensure resolution of queries
• Adheres to all legislative and compliance requirements.
• Escalation of queries where necessary
• Strong customer service ethos
• Reliable, honest and professional at all times

Education & Experiences

• Matric
• A tertiary education (preferably a Degree or Diploma), or in the process of completing a tertiary education•    Minimum 1 years call centre experience
• Excellent communication skills
• Proficiency in English
• MS Office 

Personal Attributes

• Attention to detail
• Analytical
• Communication skills
• Presentation skills