Indexer- Fixed Term Contract

Discovery Health | Central Operations Service Team

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.  Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. 

About the Central Operations Service Team (COST)

The Central Ops Team is a vibrant, diverse, dynamic, and driven team within Health Operations. Its mandate is to be agile, allowing it to quickly assimilate and operationalize new functions and services that require incubation and to curate services that require close links to other specialized teams located in Sandton and Port Elizabeth. It currently comprises of several specialized services including the Executive Office, Social Media Servicing, Health Underwriting, Conservation, Non-Disclosure, and most recently the Informa team which are situated in Sandton. Our ECP team comprises of back-office services which include New Business, Indexing and Employee Health Solutions.

Indexing

Key Purpose of the Role

• Ensuring the accuracy in classifying, registering, routing and indexing documentation according to required business specifications.

Areas of responsibility may include but not limited to

The successful candidate for this position will be responsible for:

• Verification of documentation received and assessment thereof.
• General administration of documents and information.
• Continuously updating your own knowledge relating to Compliance, Product and Clinical knowledge.
• Creating a multi-skilled knowledge of other specialised environments.
• Classifying, registering, routing and indexing of documentation to the various service team work pools, Vitality, Invest, Health, New Business Health and Life.
• Working toward targets per day whereby quality and quantity, among others are measured.
• Ensuring that work is indexed within the agreed Service Level Agreement timeframes for each work pool.
• Willing to work outside of normal working hours should this be required on occasion.

Competencies

• Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.
• Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Recognises and rewards the contribution of others. Listens, consults others and communicates proactively. Supports and cares for others. Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses.
• Upholds ethics and values. Demonstrates integrity. Promotes and defends equal opportunities, builds diverse teams.
• Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates appropriate physical co-ordination and endurance, manual skill, spatial awareness and dexterity. Demonstrates an understanding of different organisational departments and functions.
• Sets clearly defined objectives. Plans activities and projects well in advance and take account of possible changing circumstances. Manages time effectively. Identifies and organises resources needed to accomplish tasks. Monitors performance against deadlines and milestones.
• Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals.
• Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organisation. Complies with legal obligations and safety requirements of the role.
• Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.

Education and Experience

Minimum

• Matric
• Ability to capture 30 words per minute and at a 60% accuracy rate.
• Good command of the English language.
• Computer Literacy:
• MS Office (Excel, Word, Outlook)

Advantageous

• Previous DH experience
• Previous DH Capture / Indexing experience
• 1 year Administration or Customer Service Experience in a large corporate
• Discovery Health experience
• Track record of low error rate
• Experience working with Discovery’s in-house system Paradigm
• Bilingual – ability to understand Afrikaans

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.