Service Consultant

Discovery - Vitality RSA

Service Consultant

Key Purpose

To ensure quality service delivery to all stakeholders while adhering to Discovery's SLA.

Key Outputs

The successful candidate for this position will be responsible for but not limited to:

• Providing product information and handling financial queries • Answering inbound calls timeously

• Dealing with all queries through to resolution • Maintaining accurate details of all queries

• Actively displaying the Discovery Service Standards

• Dealing with all queries through to resolution

• Administration functions

• Policy changes to the product

• Working on Discovery Systems

Key attributes and skills

• Self motivated and pro-active

• Team player

• Assertiveness and the ability to adapt to change

• Able to prioritise and work under pressure

• Very organised, positive, and service orientated

• Professional at all times

• Attention to detail

• Use listening skills to identify problems

• Receptive to clients complaints and queries

Qualifications & Experience

• Matric

• A tertiary education (preferably a Degree or Diploma), or in the process of completing a tertiary education

• Minimum 1 years call centre experience

• Excellent communication skills

• Proficiency in English

• MS Office

• FAIS accreditation highly advantageous

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.