Service Consultant

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.  Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. 

About Discovery Vitality RSA
Vitality is at the heart of Discovery’s shared value model and aims to reward members for positive behaviour change. Vitality is a global thought leader in wellness and encourages members to live healthier lives. Vitality operates in a fast-paced and agile environment and has remained at the forefront of wellness thought leadership by delivering cutting edge innovation through bi-annual product launches. Within the team of 500+ creative minds, projects span across all areas, including marketing, finance, data, people, MIS and actuarial, servicing & operations, systems, strategic programs and wellness – providing opportunities for a holistic experience. Vitality partners with leading partners to provide members with a superior rewards experience, providing a dazzling service to our members. In all they do, Vitality people pride themselves in living the Discovery values and championing its core purpose of making people healthier and enhancing and protecting their lives whilst being the everyday ambassadors.

Key Purpose

• To ensure quality service delivery to all stakeholders while adhering to Discovery's SLA.

Key Outputs

The successful candidate for this position will be responsible for but not limited to:

• Providing product information and handling financial queries
• Answering inbound calls timeously
• Dealing with all queries through to resolution
• Maintaining accurate details of all queries
• Actively displaying the Discovery Service Standards
• Dealing with all queries through to resolution
• Administration functions
• Policy changes to the product
• Working on Discovery Systems

Key attributes and skills

• Self motivated and pro-active
• Team player
• Assertiveness and the ability to adapt to change
• Able to prioritise and work under pressure
• Very organised, positive, and service orientated
• Professional at all times
• Attention to detail
• Use listening skills to identify problems
• Receptive to clients complaints and queries

Qualifications & Experience

• Matric
• A tertiary education (preferably a Degree or Diploma), or in the process of completing a tertiary education
• Minimum 1 years call centre experience
• Excellent communication skills
• Proficiency in English
• MS Office
• FAIS accreditation highly advantageous

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.