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Skills Programme Learner

Business Unit:  Discovery Health
Function:  Call Center / Contact Center
Date:  24 Aug 2026

Skills Programme

 

About Discovery

 Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

 

Key Purpose of the role

This is a Skills Programme for people with disabilities and is designed to address the fundamental mathemetical literacy Unit standards at NQF level 4. This will ensure that the learner meets the entry criteria to the Long term Insurance Learnership. The programme consists of three (3) credit bearing unit standards and workplace readiness modules.

 

Areas of responsibility may include but not limited to:

Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

 

Personal Attributes and Skills:

 

Innovative/ critical thinking/ and problem solving skills

Good attention to detail and levels of accuracy

Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.

Time management and planning skills

Ability to effectively prioritize and execute tasks in a high pressure environment

Ability to work independently and in a team orientated environment

Service driven, a sense of urgency and a team player.

Adapts to changing circumstances and handles criticism well and learns from it.

 

Specific Requirements:

  • Must be a South African citizen
  • Must be between the ages of 18-30 years
  • Must have completed Matric with both English as well as a Second Language (minimum 50%, D symbol, level 4)
  • May have either failed Matric Maths or did not have Maths as a Matric subject.
  • Must have no completed tertiary qualification
  • Must not be currently studying
  • Must not have any formal work experience
  • Must reside within travelling distance of Discovery office and training venue

 

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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