Administrator (Senior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Invest

Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

The Senior Administrator is responsible for providing high-quality administrative and operational support within the Invest function, ensuring that investment-related transactions, records, documentation and reporting are processed accurately, efficiently and within agreed timelines.

The role requires a strong focus on operational excellence, data integrity, regulatory compliance and stakeholder service. The incumbent will work closely with internal investment teams, service providers and other key stakeholders to ensure effective administration and resolution of operational matters.

Responsibilities

• Authorise daily payment cases and switches, ensuring first and second authorisations are completed accurately before the daily batch run.
• Ensure Frontline is updated accurately with all actions completed on each case, including first and second authorisation activities.
• Notify relevant capturers via email of rejected claims, clearly communicating identified errors and the corrective action required.
• Monitor and follow up on all rejected claims to ensure they are corrected and resolved within the required turnaround times.
• Ensure outstanding bills and schedulers are placed on hold where required.
• Process and review quotations within agreed Service Level Agreements (SLAs).
• Respond to all daily queries and emails promptly and professionally.
• Perform capturing duties when required, ensuring information is complete and accurate.
• Provide support for internal and external audit requirements, ensuring requested information and documentation are provided timeously.
• Maintain a consistently low error rate by applying strong quality control and attention to detail.
• Monitor all logged Quality Control (QC) items, follow up on outstanding corrective actions, and ensure items are closed once errors have been rectified.
• Proactively identify and escalate processing errors, outstanding items, or potential operational risks to the relevant stakeholders.

Education and Experience

•  Matric Essential
• Bcom degree preferred
• 3 to 5 years' relevant administrative or operational experience, preferably within investment management, asset management, wealth management, employee benefits or broader financial services environment.
• Experience working with investment transactions, reconciliations, reporting and/or investment administration would be advantageous.
• Experience working within a highly regulated and process-driven environment.
• Previous experience providing guidance or support to junior team members would be advantageous.

Required Competencies

• Fraud Awareness: Demonstrates a strong awareness of potential fraud indicators and proactively identifies, escalates, and reports suspicious activities in line with established procedures.
• Risk and Control Awareness: Identifies potential operational risks and consistently applies appropriate controls to mitigate errors and ensure compliance with established processes.
• Decision-Making: Demonstrates sound judgement and makes timely, informed decisions while considering operational risk, controls, and business requirements.
• Continuous Improvement: Proactively identifies opportunities to enhance processes, strengthen controls, reduce errors, and improve operational efficiency.
• Ownership and Follow-Through: Takes accountability for identified errors and outstanding matters, ensuring they are followed through to accurate and timely resolution.
• Attention to Detail: Maintains a high level of accuracy and consistently delivers thorough, complete, and high-quality work.

Preferred skills

• Accuracy and completeness of payment administration.
• Quality and accuracy of reconciliations and reporting.
• Reduction and timely resolution of outstanding operational items.
• Compliance with policies, procedures and regulatory requirements.
• Contribution to process improvements and operational efficiency.
• Strong audit and control outcomes

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.