Discovery – Insure

Broker Service Consultant – Short Term Insurance

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.  

Key Purpose

Provide comprehensive support to brokers across the full policy lifecycle, including new business onboarding, policy validations, amendments, advisory services, complaint resolution, escalations, and ongoing client servicing post-policy activation.

Assist brokers with queries and troubleshooting related to Vitality Drive.

Areas of responsibility may include but not limited to

• Ongoing Broker support.
• Building, enhancing, and maintaining relationships with Discovery Insure brokers
• Accurate, timely administration.
• Maintain accurate details of queries (product knowledge, soft skills) and communicate to management.
• Provide 1st call resolution.
• Achievement of monthly product and soft skills knowledge targets.
• Stakeholder engagement to ensure seamless service delivery.
• Dealing with Service providers.
• Teamwork, self-management and alignment with Discovery values.

Education and Experience

• Matric (Essential).
• 2 year’s call centre experience in the short-term insurance industry (Essential).
• FAIS Credits - full qualification (Advantageous).
• RE 5 qualification (Advantageous).
• Experience dealing with Brokers (Advantageous)
• Navigating and trouble shoot app issues (Advantageous)
• Degree (Advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.