Broker Service Consultant

Discovery – Umbrella Funds

Broker Service Consultant 

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Employee Benefits

Discovery Corporate & Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose

To effectively and efficiently manage and grow relationships between Discovery CEB and all stakeholders e.g. Brokers as well as servicing department (Admin), Quotes, Accounts, Claims and Underwriting, Franchises, Brokers Consultants and clients e.g. brokers, employers and members. Also to ensure that quality service is delivered to these Stakeholders. To be present in the broker’s office to promote and protect Discovery’s retirement fund business.

Areas of responsibility may include but not limited to

The Service Consultant needs to establish, grow and maintain relationships with CEB clients.
When problems occur, the Service Consultant needs to find the best possible solution to ensure that the problem is solved as efficiently and effectively as possible, aligned to business practices while ensuring that the least amount of damage is done to the relationships of the parties involved.

• Present Installation Package - explain documents, SLA’s as well as roles and responsibilities to broker and employer.
• Present admin changes - explain documents, rate change, issue minutes and processes.
• SC to monitor or communicate progress / feedback or resolution regarding query to client / broker or Franchise.
• SC to arrange meeting or courtesy call to ensure escalation is addressed
• SC to resolve these with the assistance of the relevant team member. 
• SC to regularly visit the broker / client for feedback as agreed per SLA
• Represent the retirement fund business and address all gaps and concerns relating to the business
• To present and review admin reports for broker and trustee meetings
• SC assist broker/Client with web functionality and drive usage
• SC to meet with Franchise to address any queries on their portfolios as and when necessary.
• SC to ensure meetings are arranged with all brokers and employers where applicable during the course of the year
• All meetings must be minuted and saved on the Drive.

Personal Attributes

• Leading and Supervising
• Planning & Organizing skills
• Working with People - Communication
• Persuading and Influencing
• Adhering to Principles and Values – Self management
• Delivering Results and Meeting Customer Expectations
• Coping with Pressure and Setbacks
• Relating and Networking
• Team work and analytical skills

• Communication
• Problem solving
• Initiative and enterprise
• Learning
• Technology

Education and Experience

• Matric - essential
• 3 - 5 years Employee Benefits, Retirement Funds, Umbrella Fund experience – Essential
• NQF level 5 or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
• MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.

Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.