Business Analyst (Senior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Invest

Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

The Senior Business Analyst is responsible for leading the analysis, design, and delivery of client-facing communications and reporting solutions within the investment environment. This includes investment statements, transaction communications, welcome packs, and tax-related outputs.

The role combines strong business analysis capability with deep technical and data understanding to ensure all correspondence and reports are accurate, compliant, and aligned to client experience standards. The incumbent acts as a subject matter expert across correspondence and reporting, with a strong focus on data mapping, tax reporting, and end-to-end quality assurance.

Responsibilities

Business Analysis & Solution Design

• Lead requirements elicitation through stakeholder engagement and workshops
• Analyse business needs and translate them into detailed functional and technical specifications.
• Design data-driven solutions, ensuring accurate mapping of financial and investment data
• Challenge and refine requirements to improve clarity, efficiency, and client outcomes

Correspondence & Reporting Delivery

• Define and design client communications including:
• Welcome packs
• Investment statements
• Tax certificates
• Transaction confirmations and other client communications
• Ensure outputs are accurate, client-friendly, and aligned with regulatory requirements

Data Analysis & Mapping

• Perform detailed data analysis to support reporting and correspondence outputs
• Define and document data mappings, transformations, and business rules
• Validate underlying data against system outputs to ensure accuracy
• Use SQL and data tools to interrogate and verify data.

Specification & Documentation

• Produce high-quality specifications including:
• Business rules
• Data mappings
• Calculation logic
• Process flows
• Ensure documentation is clear, complete, and aligned to development and testing needs
• Maintain traceability and version control across artefacts

Testing & Quality Assurance

• Define and execute testing strategies (UT, regression)
• Validate outputs for:
• Data accuracy
• Investment values
• Transaction data
• Tax calculations and reporting
• Investigate defects, perform root cause analysis, and drive resolution
• Ensure production stability post-release

Stakeholder Management & Collaboration

• Act as liaison between business, IT, product, and reporting teams
• Facilitate workshops and drive alignment on solutions
• Communicate progress, risks, and decisions effectively
• Influence stakeholders and support prioritization and estimation

Continuous Improvement

• Identify and implement process improvements to enhance efficiency and quality
• Drive automation and optimisation opportunities in reporting and correspondence

Contribute to modernisation initiatives of correspondence platforms

Leadership & Ownership

• Take end-to-end ownership of correspondence and reporting deliverables across multiple initiatives
• Act as SME for client communications and investment reporting
• Mentor and guide junior analysts and support team capability uplift
• Drive best practices, standards, and governance across analysis, documentation, and testing

Education and Experience

Educational Background:

• Bachelor’s degree in computer science, Information Technology, Information Systems, or a related field.
• Professional certification in Business Analysis (e.g., CBAP, PMI-PBA) is highly advantageous.

Professional Experience:

• 6–8+ years’ experience in Business Analysis within financial services
• Strong experience in:

• Investment reporting / client communications
• Requirements elicitation and specification writing
• Testing (UT / Regression) and defect management

• Proven ability to lead initiatives and mentor team members

Preferred skills

Technical Skills

• Advanced data analysis and SQL capability
• Strong understanding of:
• Data mapping and transformation logic
• System analysis and design
• SDLC and Agile methodologies
• Experience with tools such as JIRA, Confluence, Visio
• Exposure to correspondence/document generation tools (advantageous)

Domain Knowledge

• Strong knowledge of:
• Investment products and platforms
• Client reporting and statements
• Tax reporting
• Tax reconciliations and certificates
• Regulatory requirements impacting communications

Competencies & Skills

• Strong analytical and conceptual thinking
• Excellent attention to detail and accuracy
• Advanced stakeholder management and influencing skills
• Strong communication and facilitation capability
• Problem-solving and decision-making ability
• High ownership and accountability

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.