Discovery Health Systems (DHS)

Business Analyst (Intermediate)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society. 

About Discovery Health Systems - Healthcare Digital Solutions   

We pride ourselves on attracting the industry's finest talent. You will join a high-energy, mission-driven organization where "good enough" is never the baseline. Our space is a hub for smart, self-motivated individuals who are passionate about finding innovative ways to move the world forward.

As a Business Analyst within the Healthcare Digital Solutions team, you won’t just be documenting processes—you’ll be building the future of patient care. Your work on dynamic new projects and product enhancements will:

• Drive Efficiency: Eradicate business bottlenecks through smart technology.
• Gain Competitive Edge: Ensure our healthcare products remain market leaders.
• Empower Clients: Deliver superior service and digital tools to the people who need them most.

Leveraging a deep understanding of our technical infrastructure and software ecosystem, you will act as a change agent. You will help the business navigate complex shifts through the strategic application of technology, ensuring our solutions are both robust and human-centric.

Key Purpose

The Business Analyst acts as a critical bridge between healthcare business vision and technical execution. Your primary mission is to translate high-level business needs into granular, actionable requirements to ensure the implementation team has a clear roadmap for development.

Beyond documentation, you will provide end-to-end support throughout the project lifecycle. This includes overseeing the Release Management process, conducting rigorous post-release monitoring, and playing a lead role in End-to-End (E2E) Testing and User Acceptance Testing (UAT) to secure final business sign-off.

Key responsibilities

• Requirements Elicitation: Assist in planning and facilitating requirements workshops (JAD sessions) with healthcare stakeholders to capture "as-is" and "to-be" processes.
• Documentation Excellence: Produce high-quality Business Requirement Specifications (BRS) and Functional Specifications (FRS) that clearly define project objectives and user needs.
• Visual Modeling: Utilize UML diagrams (such as Use Case, Activity, and Sequence diagrams) to visualize system behavior and business workflows.
• Stakeholder Engagement: Act as a liaison to resolve requirement conflicts and ensure alignment between clinical users and the engineering team.
• Risk & Issue Management: Proactively identify and document project risks, assumptions, and dependencies that could impact software delivery.
• Quality & Testing: Support the QA process by performing System Integration Testing (SIT) and coordinating User Acceptance Testing (UAT) to ensure the solution meets business goals. 

• Continuous Improvement: Identify opportunities for process optimization within the healthcare digital ecosystem.

Core competencies

Technical & Professional

• Analytical Thinking: Ability to decompose complex healthcare problems into manageable logical components.
• Elicitation Techniques: Familiarity with various gathering methods (interviews, surveys, shadowing, and workshops).
• SDLC Knowledge: A foundational understanding of the Software Development Life Cycle (Agile/Scrum preferred).
• Testing Aptitude: Basic experience in creating test cases and validating software against requirements.

Behavioural

• Adaptability: A "self-starter" mentality with the ability to pivot between different projects and shifting priorities in a fast-paced environment.
• Communication: Strong verbal and written skills, with the ability to explain technical concepts to non-technical healthcare staff.
• Ownership: A high degree of accountability for deliverables, with a growth mindset toward receiving feedback and mentorship.
• Detail-Oriented: The ability to maintain precision while navigating high-level project goals.

Education and Experience 

• Degree: BCom or BSc in Informatics, Information Systems, Computer Science, or a related 3-year IT qualification.
• Experience: Minimum of 3+ years in a functional Business Analyst role, within a software development environment.
• Technical Proficiency
• Data & Messaging: Working knowledge of SQL for data querying, along with JSON and XML for data interchange.
• API & Documentation Tools: Proficiency with industry-standard tools including:
• Testing/Exploration: Postman, SOAP UI, or Swagger.
• Modelling & Documentation: Enterprise Architect, Confluence, and JIRA.
• Technical Writing: Proven ability to draft comprehensive technical and architectural specifications (e.g., API mappings, data dictionaries).

SDLC & Methodology

• Frameworks: Practical exposure to Agile methodologies (Scrum/Kanban).
• Systems Knowledge: A solid grasp of the Software Development Life Cycle (SDLC), including:
• Fundamental database structure design.
• Technical change control processes.
• Unit testing principles and quality assurance.

Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply  

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.