Claims Consultant (Generalist)

Key Purpose

To take full ownership of the administration of all warranty claims for Discovery Insure clients and brokers, in close collaboration with M-Sure.

The role serves as a critical link between M-Sure, the client, and the broker, ensuring a seamless and efficient claims experience while upholding service excellence and technical accuracy.

Areas of responsibility may include but not limited to

• Accurately process and submit warranty claims in line with manufacturer and policy guidelines.
• Review repair orders and supporting documents to ensure accuracy and completeness.
• Investigate and resolve claim discrepancies.
• Proactively follow up on pending approvals.
• Maintain and update warranty records, ensuring data integrity and timely reporting.
• Serve as the liaison between service technicians, advisors and M-Sure representatives.
• Support internal warranty audits and contribute to continuous process enhancements.
• Clearly explain warranty coverage to clients and brokers when required.
• Manage customer and broker queries related to warranty claims with professionalism and empathy.

Education and Experience

• Matric (Essential).
• Minimum of 2 years’ experience in a warranty claims administration role within an automotive dealership or warranty provider (Essential).
• Mechanical engineering N4 (Advantageous).
• Experience in a client-facing or claims advisory role within a short-term insurance call centre environment (Advantageous)