Discovery Corporate & Employee Benefits

Client Care Team: Claims and Underwriting Administrator  

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Servicing Administrator (Replacement for Lebo Mokoena)Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.

Key Purpose of the role

Assisting the underwriters with general administration related to underwriting. Ensure brokers are well informed by providing accurate information to them in order to adequately support clients. Compile underwriting status reports. Provide or receive half cost medicals from other insurers. Ensure claim assessments and payment of lump sum benefits (Funeral, death, SIB and ICB) payments.

Principle Accountabilities

Enhance group risk revenue and profit streams to meet business objectives through the following:

1. Claims:

• Compile claims reports for brokers from SFE and Compass
• Pre-assess or review disability claim applications as per process
• Manage claim related queries and provide the client with feedback thereof
• Receive claims from indexing department for assessment of the funeral and death claims - member; child or spouse claims as well as extended family members.  Assess each claim by verifying claim details against standard claims requirements.  Liaise with Broker should documentation not be in order
• Should discrepancies be picked up, refer the documentation to the Forensics Department.  Ensure regular follow-up until Forensics provide an investigation outcome
• Once all documentation has been received, set up payment on the system for verification by second Assessor and Authoriser
• Receive claims for verification (second assessing) and authorizing
• Issue payment letters and/or claims decision letters to Brokers once payment has been approved

2. Underwriting:

• To send medicals requirements requests to brokers/SC in order to be completed by member for underwriting members’ over the acceptable limit
• Link the received completed medicals to the system and allocate to the underwriters for a decision
• Ensure all documents submitted are correct and completed in full.  Where documents are missing, source the documents from Meditech or other Pathologists
• Once all documentation is attached on SFE, complete audit for Member and move it to the Underwriters
• Compile underwriting admin reports for brokers from SFE and Compass
• Investigate reasons for anomalies on any underwriting admin process and troubleshoot. Look out for members that need decisions to be re-applied
• Deal with escalated calls or queries to ensure high quality

Education and Experience

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.