Discovery – Connect

Client Engagement and Billing Team Leader

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Description

To lead, manage and guide a team of Client Engagement and Billing consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

To lead, manage and guide a team of Client Engagement and Billing consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of Client Engagement and Billing consultants
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets

• Assessment of consultants calls - QA.
• Conducting interviews and responsible for headcount
• Dealing with elevated queries/problems.
• Implement processes and design Standard Operating Procedures
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

•Excellent verbal and numeric communication skills

• Quality driven

• People-focused

• Attention to detail

• Strong Interpersonal Skills

• Strong Leadership skills

• Problem solving skills

• Decision making skills

• Stress tolerance

• Excellent time management skills

• Organizational awareness

• Ability to work within a team and drive team culture

Qualification & Experience

• Grade 12 – essential
• 5 years Customer Service Team Leader experience – essential
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate - MS Office, especially Excel – essential

• Regulatory Exam and FAIS credits required

• NQF 4 or 5 credits

• Class of Business

• BCOMM or related degree will be advantageous

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.