Client Interaction Consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About the Service Lab

The Service Lab consists of 14 unique functions that serve to centralise and departmentalise various functions throughout Discovery. Our department's Vision is to be recognised as the thought leader to all areas of Discovery developing and driving best practice. The culture within the department is one of constant learning, knowledge sharing, change and innovation.

About you & the role

We are looking for enthusiastic, motivated, and driven candidates to join our Knowledge Management Team.

Areas of responsibility may include but not limited to

Responding to internal queries and mailbox management
Communication Management system maintenance
Testing & Quality checking of communication
DISCribe and Forms creation and ongoing maintenance,
Capturing content for Discovery intranet
Publishing documents on the Discovery intranet
Providing support for users of our communication repository tool (Trending)
Maintaining relationships with key stakeholders
Creation and pulling of reports on Trending, PinPoint (Intranet), VA dashboard and DWC for various stakeholders
 

Personal Attributes and Skills

Technical skills:

Must have excellent written skills.

High level computer skills; Key MS Office package; Outlook, Excel, Word, PowerPoint.

Behavioral skills:

Self-starter
Ability to work under pressure and at fast pace
A restless curiosity towards data and uncovering trends & insights
Ability to work cohesively in a team environment and balance multiple priorities
A team player who can work alone when required and without supervision
High level of attention to detail, resilience, enthusiasm, energy and drive
Positive, can-do attitude
Ethical and able to maintain confidentiality and manage boundaries
Aligned to Discovery values and core purpose
 

Qualification Requirement

Matric / Grade 12 is essential
Completed degree / diploma in Communications or related field (Advantageous)

Specific Requirements

Strong analytical, critical thinking, and problem-solving skills to identify, characterize, and solve complex process issues.
Strong written and oral communication skills and able to convey complex concepts with clarity.
Experience working with Microsoft O365 products, including SharePoint.
Must have strong organization skills to efficiently manage priorities and quickly respond to urgent requests.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.