Client Liaison Consultant - Sasolmed Service Team - Sasolburg

Key Purpose

The successful candidate will go on site and help in the walk-in centre. They are seen as a close extension of the Scheme. They know the members and understand how to navigate the sites especially regarding security. They also support with wellbeing days and training.

The role of the CLC is to investigate, resolve and report on complex escalated queries sent by the scheme management and Council of medical schemes. In addition, they manage complaints escalates to a public domain such as Hello Peter and blogs.

Key Outputs

Focuses on customer needs through the resolution of escalated queries received from the Scheme Office or Social media platforms

Scrutinizes numerical data, verbal data and all other sources of information so as to ensure a thorough investigation into queries presented and produces workable solutions to a range of problems.

Establishes good relationships with customers and staff (both internally and externally) to wide and effective networks.

Coordinating own and team’s administration

Ability to draft written responses of an excellent and consistently professional standard in English/Afrikaans, occasionally subject to executive and legal scrutiny

Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way.

Produces workable solutions to a range of problems through root cause analysis to implement changes across the business.

Competencies

Behavioral

Managing diverse relationships

Ability to work independently

Meeting and exceeding customer expectations

Upholds ethics and values

Resilience

Action orientated

Skills

Time Management

Excellent Verbal and written communication

Interpersonal skills

Problem solving skills

Qualifications & Experience

Essential

Essential Matric

MS Office Knowledge

Afrikaans (speaking and writing)

Advantageous

Relevant Qualification

Bilingual (English and Afrikaans)