Credit Analyst : Collections and Recoveries

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Job Purpose

The Credit Risk Collections team is responsible for the development and implementation of Collections Strategies, tracking and optimizing the strategies to make sure that they are relevant and effective. The aim is to minimize credit losses by guiding the Collections activities in the Operations space through data and insights to make sure that the right treatment is given to the right customer, in turn making sure that the resources are optimally used.

Areas of responsibility may include but are not limited to

Collections Strategies Optimisation

• Validation of existing and newly rolled out strategies to make sure that the system is executing the strategies as intended.
• Propose New Strategies based on review of existing strategies through in-depth analytics to identify opportunities.
• To make sure that Operations is focusing on the correct delinquent accounts.
• Create and maintain forecast models for future bad rates.
• Building of propensity models that will predict future outcomes.

Operations Optimisation

• Develop MI that enables an optimal measure of the Operations areas (including external vendors) by using scientific measures that drive high Collections yields.
• Setting of targets and KPI’s in line with Impairment budgets.
• Use data-orientated approach to assist Operations with capacity planning

MI and Reporting

• Prepare monthly performance review deck for senior management

• Provide in-depth analysis focused on unpacking any concerning trends observed and recommendations on the possible solutions
• Preparing of Regulatory Reports

Stakeholder Engagements

• Engage with IT on issues relating to system incidents, implementation of new strategies etc.

• Engage with Operations and EDC’s on Performance and guidance around where focus is required and capacity planning, and implementation of changes where required

Personal Attributes and Skills

• Resourceful and tenacious
• Self-motivated
• Focused on driving results
• Detail-oriented
• Organised and process oriented; ability to multi-task and manage time effectively
• Ability to convey complex data in a concise understandable manner and distil the key messages
• Strong problem-solving skills
• Ability to work effectively across varying levels of Management and multi-disciplinary teams
• Good and clear written style.
• Strong verbal and written reporting skills.
• Quantitative/qualitative analytical skills

Education and Experience

• Relevant Bachelor’s Degree (BSc, BCom, B Bus Sci, B Eng.)
• Minimum 2 years’ analytical experience on a consumer portfolio (credit cards, loans), preferably within a Credit Risk Space
• Programming capabilities in SAS / R / Python / VBA
• Experience in data manipulation and application of statistical tool like SAS and SQL.
• Retail banking experience is preferred
• Skilled in Microsoft products, particularly PowerPoint, Word, Excel and Access

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.