Discovery Life

Inbound Credit Controller 

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients.  This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders.  It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

The primary function of this role is to effectively respond and handle e-mail queries and changes from a client and 3rd parties.

Areas of responsibility may include but not limited to:

• Ensure daily individual targets are met as a collective to reach daily TWT (Todays work today) on Credit control pools.
• Managing all queries through to resolution for effective service delivery.
• Collection of Arrear premium and reconciliation of the premiums to ensure that the policies are up to date.
• Understand the Discovery Life Product and processes to effectively respond to queries and process changes.
• Excellent interpretation of written requests/queries to provide high quality service.

Education and Experience

Essential:

• Matric
• 1-2 years’ experience in Insurance
• 1+ years call centre experience

Advantageous:

• Related Degree /Diploma
• 1 – 2 years of working experience within an administrative role in the financial services / insurance industry

Technical Skills and Knowledge

Essential:

• Communications skills ( written and verbal)
• Problem solving skills
• Analytic skills
• Good time Management skills
• Excellent customer service ability

Advantageous:

• Good understanding of Discovery Life products, processes, and systems
• Knowledge of compliance and risk management
•  Retention knowledge

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.