DC- Life Service Administrator- 1DP Sandton

Key Purpose

The primary function of this role is to effectively respond and handle e-mail queries, calls and policy change requests from external clients and their admin teams/offices to provide high quality levels.

Areas of responsibility may include but not limited to

• Ensure daily individual targets are met as a collective to reach daily TWT (today’s work today)
• Comprehensively respond to client queries and process changes in order to provide high quality service
• Liaising with Franchises to provide quality customer service
• Answer calls to the call centre line
• Managing servicing quote requests from Franchises in line with daily TWT (today’s work today)
• Responsible for building and maintaining a long terms relationship with external clients (DCS, DFC, and Brokers) and admin to encourage collaborative culture.
• Scheduling monthly face to face or virtual meetings with Brokers/ Franchises etc
• Investigate and resolve complaints and escalations
• Provide training to the Brokers/Franchises based on experience

Education and Experience

Essential:

• Matric
• 2 – 3 years’ of working experience within an administrative role in the financial services / insurance industry
• At least 1 years of experience in a call centre role within the insurance/financial services industry

Advantageous:

• At least 1 year of exposure to a servicing related role (i.e. basic servicing)
• 2 – 3 years of working experience within Discovery Life Client Services or an administrative role in Discovery Consulting Services (DCS)

Technical Skills and Knowledge

Essential:

• Good time Management skills
• Excellent customer service ability
• Excellent verbal and written communication skills

Advantageous:

• Good understanding of Discovery Life products, processes and systems
• Proficient in Afrikaans

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.