Discovery – Discovery Life

Data Analyst (Senior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients.  This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders.  It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

The main responsibility of the role is to provide technical support to the credit control and premium collection function at Discovery Life. This involves ensuring that processes and procedures are in place for successful premium collection, that corrective measures are taken for unsuccessful premium collections and that policy refunds  or credits are correctly administered. This also requires testing new business processes and enhancements, as well as sourcing data or reports for analysis and further action.

Areas of responsibility may include but not limited to

• Contribute to business plan (test scenarios) with testers about new releases to ensure this runs efficiently.
• Assist with testing new releases, enhancements, data fixes and client notifications .
• Liaising with team leaders across all business teams to schedule and test various processes.
•  Actioning exception reports to ensure all premiums due are scheduled for collection.
• Responsible for refunds, credits and debits of ex-gratia or ad-hoc process on policies to make sure payment and credit requests are valid, authorized and timeously processed. 
• Providing credentialed data expertise and technical analysis support to various product and project teams.
• Management reporting to guide business decisions. This includes oversight of the manual auto lapse business process.
• Reporting – adhoc data requests plus analysis.
• Manage assigned projects.
• External and internal audit liaison.

Personal Attributes and Skills

• Results Driven
• Working with People
• Customer Focus
• Resourceful
• Ensures Accountability
• Action Oriented

Essential Technical Competencies

• Communicates effectively (written and verbal)
• Creative / strategic thinking
• Sound decision making skills

Qualification & Experience

Essential:

• Matric
• Minimum 4 years’ experience in Policy Administration, or Finance
• Product Knowledge in SA Life Insurance Industry
• Proficiency in Microsoft Excel

Advantageous:

• Minimum 1 year’s experience in a Team Leader (or similar) position
• Accounting or Finance Qualification

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.