Data Analyst (Senior)

Discovery Group Functions

Data Analyst (Senior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

The Engine of User Success and Technical Resilience. This role ensures the OneStream platform operates flawlessly for end users while building internal technical capability across the Finance community. You own the "last mile" of systems value - translating stable infrastructure into productive users through rapid troubleshooting, proactive enablement, and self-service empowerment. You prevent "shelfware" and drive adoption velocity.

Key Responsibilities

Technical User Support

Own tier-2/tier-3 support operations: incident management, root cause analysis, and resolution for OneStream functional and technical issues

Troubleshooting Excellence

Establish diagnostic protocols and knowledge bases; ensure 90%+ first-contact resolution for common issues; escalate structural problems to Profile 1 (Governance) or Profile 4 (Architecture)

User Enablement & Training

Design and deliver role-based training curricula; build self-service resources (videos, playbooks, FAQs); certify "power users" in Business Units

Technical Capability Building

Upskill Finance users from "button-pushers" to self-sufficient analysts; reduce dependency on COE for routine tasks

Adoption & Health Metrics

Track user engagement, feature utilization, and support ticket patterns; intervene proactively when adoption stalls

Release Readiness

Ensure user impact assessment, training, and support prep for all OneStream releases and enhancements

Feedback Loop

Channel user pain points and enhancement requests to Profile 2 (Business Partner) for prioritization

Qualifications and Experience

• 5+ years in Finance Systems support, EPM platform administration, or technical training roles 
• 4+ years hands-on OneStream administration (certifications: OneStream Administrator, Solution Lead, or Specialist tracks)
• Track record scaling support operations from reactive firefighting to proactive enablement
• Experience in high-volume, complex environments (multi-entity, global time zones)

Technical Competencies:

• Deep OneStream troubleshooting: dimensions, business rules, workflows, integrations, reporting
• SQL and data diagnostics for root cause analysis
• Learning management systems and technical documentation platforms
• ITSM tools (ServiceNow, Jira, or equivalent) for incident and problem management
• Basic understanding of finance processes (close, consolidation, planning) to contextualize user issues

Leadership Attributes

• Service Obsessed: You measure success by user productivity, not ticket closure
• Patient Teacher: You enjoy translating complexity into clarity; no question is "too basic"
• Diagnostic Rigor: You don't just fix symptoms—you trace root causes and prevent recurrence
• Scale Minded: You build systems (knowledge bases, automation, communities) that reduce manual effort over time

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.