Data Integrity Administrator (Senior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.  Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. 

About The Service Lab

The Service Lab consists of 14 unique functions that serve to centralise and departmentalise various functions throughout Discovery. Our department's Vision is to be recognised as the thought leader to all areas of Discovery developing and driving best practice. The culture within the department is one of constant learning, knowledge sharing, change and innovation.

About DIC

The Data Integrity Centre is a cross-functional team dedicated to ensuring the accuracy, consistency, and reliability of data across Discovery. This function is vital due to the sensitive nature of member information and the need to comply with data protection regulations such as POPIA. The team comprises five administrators who actively maintain data quality, lead data quality enhancement projects, and drive process enhancements to improve data quality and efficiency. The team culture mirrors that of the Service Lab, with a strong emphasis on collaboration and teamwork.

Job Purpose

To ensure the accuracy, consistency, and reliability of organizational data—particularly member biographical and contact information—while coordinating or participating in data-related projects and initiatives. This role supports operational efficiency, regulatory compliance, and strategic goals by maintaining high data quality standards. 

Prinicipal Accountabilities 

• Data Accuracy and Validation: Ensure all member biographical and contact details are accurate, complete, and up to date.

• Data Entry and Updates: Process or review updates to member information received via various channels (e.g., call center, email, online portals).

• Compliance and Confidentiality: Adhere to data protection regulations (e.g., POPIA) and internal policies regarding member information.

• Change Agent:  Support initiatives to improve data quality governance and integrity frameworks. 

• Data Remediation: Proactively identifying, investigating and resolve data-related errors or complaints.

• Member Communication:  Where appropriate, communicate with members to verify or update their information.

• Outbound Campaigns:  Gather and update member biographical and contact information as needed, particularly during outbound campaign initiatives. Establishes responsible deadlines and personal work plans and manages time effectively.
• Create external communication: Develop external communications by leveraging knowledge of the Trending process to effectively create SMS and email messages for members as part of outbound campaign initiatives
• High standard of work: Delivers consistently high-quality work with strong attention to detail

Education

• Matric/ Grade 12 - Essential

Knowledge

• Advanced knowledge of Excel - Essential
• Paradigm - Essential 
• Outlook - Essential

Experience

• 1 to 2 years’ experience working in an administration environment - Essential 
• One year’s Data Administration experience - Essential 

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.