Discovery Vitality RSA

Finance Administrator

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Vitality RSA

Vitality is at the heart of Discovery’s shared value model and aims to reward members for positive behaviour change. Vitality is a global thought leader in wellness and encourages members to live healthier lives. Vitality operates in a fast-paced and agile environment and has remained at the forefront of wellness thought leadership by delivering cutting edge innovation through bi-annual product launches. Within the team of 500+ creative minds, projects span across all areas, including marketing, finance, data, people, MIS and actuarial, operations, systems, strategic programs and wellness – providing opportunities for a holistic experience. Vitality partners with leading partners to provide members with a superior rewards experience, providing a dazzling service to our members. In all they do, Vitality people pride themselves in living the Discovery values and championing its core

purpose of making people healthier and enhancing and protecting their lives whilst being the everyday ambassadors.

About the Team

The Vitality Payment Operations team is structured to support a wide range of financial and administrative functions within the Vitality RSA rewards ecosystem. It’s a dynamic environment where individuals hold to an owner’s mindset. The team can manage both high-volume transactional processes and complex member-specific queries related to Vitality rewards.

Key Purpose

The primary purpose of the team is, where there’s exceptions, to ensure accurate, timely, and compliant processing of cashback rewards across the Vitality program. The team also oversees critical billing functions, conducts quality assurance, and supports operational reporting.

Areas of responsibility may include but not limited to

• Proactively manage inefficiencies with system calculations
• Administration of cashback and reward queries related to Vitality, Discovery Card and Discovery Bank
• Solve for service/financial failures to drive business improvement by engaging with management and correcting the underlying issues.
• First time resolution of queries through the ability to analyse numerical data and all other sources of information, and trend where necessary
• Providing superior customer service to internal/external stakeholders
• Payment management associated with adjustments/cashbacks

Competencies & Personal Attributes

• Knowledge of Vitality rewards
• Writes and speaks clearly, convincingly and in a well-structured and logical way
• Initiates and generates activity and introduces changes to work processes through an immediate understanding of newly presented information
• Demonstrates an understanding of different organisational departments and functions
• Manages time effectively and performs against deadlines
• Sets high standards for quality, quantity, accuracy and productivity to achieve project goals
• Works productively in a pressurised environment with strong analytical and problem-solving abilities
• Takes initiative and works under own direction
• Integrity, Honesty and Fairness
• Capable of working in a high paced, pressured environment with strong analytical and problem-solving abilities

Education and Experience

• Matric
• At least 1 year experience in customer service or administrative role
• Paradigm knowledge

Essential

• Excellent MS Office skills
• Knowledge of Discovery Vitality, Discovery Card and Discovery Bank Rewards
• Solid knowledge of accounting principles
• Finance Administration experience

Advantageous

• Intermediate Excel skills
• 12 months working experience in Vitality/Card
• Completed or working towards completing a tertiary qualification in Accounting/Finance

Employment Equity 

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.