Fraud Case Investigator

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We are all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you are adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Job Purpose

The Fraud Case Investigator investigates banking fraud cases and identifies points of compromise, fraud loss recoveries, compiles investigation reports with findings and engages with client through the investigation process.

The incumbent provides insights with regards to new fraud trends and risks within a scope that includes card fraud, EFT payment fraud, application fraud, identity theft and client scams.  This role also includes implementing the core foundation for Discovery Purple (Banks) aligned with protecting and enhancing lives. The aim is to protect Discovery clients against fraudulent activity by reducing client losses and recover funds.

Areas of responsibility may include but not limited to

• Collects evidence, analyse and provide accurate findings and conclusions for cases investigated.
• Identifies points of compromise and new fraud risks through investigation process.
• Takes ownership of net fraud figures linked to cases through active management of fraud recoveries.
• Investigates and resolves cases within business service level agreements.
• Builds client awareness on how to avoid similar and other cases in the future and guides the client accordingly.
• Reviews and researches evidence/documents to analyse the overall fact pattern of cases and synthesize data into a professional report with recommendations.
• Coordinates and collaborate with all stakeholders in Legal, Forensics and Audit to provide fraud execution strategies and use law enforcement resources for assistance.
• Manages and prioritises a large and varied case load effectively and efficiently to achieve positive results for the bank.
• Assists and participates in developing internal controls and ensuring proactive preventative measures.
• Provides detail and concise reports with recommendations on the allocated cases.

Skills

• Required:
  • Investigation (interpretive, witness interview, interrogation) skill set
  • Interpersonal and communication skills
  • Analytical and ability to synthesis detail
  • Auditing and financial assessment and tracing of assets
  • General knowledge of rules of evidence and civil procedure
  • Gathering and analyzing evidence
  • Knowledge within banking industry, financial crime and criminal justice
  • Understanding of Visa and or financial transaction processing within banking sector
  • Keeps abreast of new fraud threats impacting the market
  • Keeps abreast with regulatory framework

• Preferred:
  • Fraud risk management expertise

Qualifications

• Required:
  • A Bachelor’s degree or diploma within a forensics, fraud, law, risk management or legal field or
  • African Certified Fraud Examiner (ACFE) qualification
• Preferred:
  • A Bachelor’s degree or diploma in risk management, fraud, law, criminal justice or financial crime would be advantageous

Experience

• Required:
  • 1 to 3 years’ experience within a financial crime, fraud or forensics role or
  • 1 to 3 years’ experience in a risk management or legal risk role.
• Preferred:
  • Experience in risk management, legal within a financial or banking environment would be advantageous.
  • Experience in a financial crime role of fraud risk role would be advantageous.
  • Fraud or Forensics investigation experience.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.