Fraud Detection Consultant

Fraud Detection Consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We are all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you are adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Job Purpose

The Fraud Detection Consultant identifies potential fraudulent activity on client accounts in near real time through the management of fraud system alerts. The incumbent verifies the transaction legitimacy by performing an internal fraud risk assessment which includes making written or telephonic contact with the client. In addition to transaction verification, another key objective is to enhance the end clients’ transactional experience by identifying any friction incurred in the process and proactively making client contact to resolve. The successful candidate will also be required to identify new fraud trends and pass that insight onto the fraud analysts for a detailed assessment and for relevant prevention mechanisms to be put in place to reduce impact of fraud trend.

Areas of responsibility may include but are not limited to

• Actions alerts with speed and urgency.
• Accurately conducts fraud risk assessment ensuring fraud vs. legitimate spend is identified.
• Providing awareness to clients around fraud risk trends and how to better protect themselves.
• Identifies new risks and trends through alert management and proactive client contact.

Skills

• Required:

• Interpretation of data leading to decision making insight.
• SAS analytics.
• SQL analytics.
• Knowledge within banking industry, financial crime.
• Understanding of Visa and or financial transaction processing within banking sector.
• Risk Management theoretical knowledge

• Preferred:

• Syntax language to configure rules.

Qualifications

• Required: Degree or diploma in risk management, fraud or financial crime would be advantageous.

Experience

• Required:

• At least 1-2 years’ experience within a client servicing/interaction role
• At least 1-2 years’ experience in a problem solving role or environment which required critical and logical thinking
• At least 1-2 years’ experience working with high volume, SLA driven tasks

• Preferred:

• Experience in risk management within a financial or banking environment
• Experience in a financial crime role.

Special Conditions

• Shift work 24/7
• Overtime may be required

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.