Fraud Detection Consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose,and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We are all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you are adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing. 

Job Purpose

The Fraud Detection Consultant identifies potential fraudulent activity on client accounts in near real time through the management of fraud system alerts. The incumbent verifies the transaction legitimacy by performing an internal fraud risk assessment which includes making written or telephonic contact with the client. In addition to transaction verification, another key objective is to enhance the end clients’ transactional experience by identifying any friction incurred in the process and proactively making client contact to resolve. The successful candidate will also be required to identify new fraud trends and pass that insight onto the fraud analysts for a detailed assessment and for relevant prevention mechanisms to be put in place to reduce impact of fraud trends. 

Areas of responsibility may include but are not limited to:

Actions alerts with speed and urgency

Accurately conducts fraud risk assessment ensuring fraud vs. legitimate spend is identified

Providing awareness to clients around fraud risk trends and how to better protect themselves

Identifies new risks and trends through alert management and proactive client contact

Skills

Required:

Interpretation of data leading to decision making insight

SAS analytics

SQL analytics

Knowledge within banking industry, financial crime

Understanding of Visa and or financial transaction processing within banking sector

Risk Management theoretical knowledge

Preferred:

Syntax language to configure rules

Qualifications

Required: Degree or diploma in risk management, fraud or financial crime would be advantageous

Experience

Required:

At least 1-2 years’ experience within a client servicing/interaction role

At least 1-2 years’ experience in a problem-solving role or environment which required critical and logical thinking

At least 1-2 years’ experience working with high volume, SLA driven tasks

Preferred:

Experience in risk management within a financial or banking environment

Experience in a financial crime role

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.