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Team Leader - Claims

Business:  Discovery Insure
Function:  Forensics/Fraud/Fiduciary Services
Date:  08-Apr-2021

Team Leader Operations – Claims motor vehicle assessing – Short Term Insurance


About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.


About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers. Our commitment is backed up by our innovation and a driving program that really works.

At Discovery Insure, we offer comprehensive car and home insurance with no excess on theft, hail, hijacking and malicious damage. With our driver behaviour program, Vitalitydrive, clients get great rewards and benefits for driving well.

Discovery Insure is an environment of individuals who are committed to dazzling clients, innovation and great people. 


Key Purpose

To effectively lead, manage and coach a team of Motor claims specialists nationally. Oversee that appointed claims are validated correctly within cover provided and set objectives are met within agreed SLA’s.


Areas of responsibility may include but not limited to

  • Effective skills transfer and coaching of all team members
  • Daily, weekly and monthly reporting on all key performance areas
  • Facilitation and resolving of escalations between broker and/or client
  • Accurate, timely administration
  • Claims forum presenting of claims
  • Make recommendations on claims settlement
  • Teamwork, self-management and alignment with Discovery values

Education and Experience

  • Matric (Essential)
  • Technical knowledge and understanding of short term insurance claims assessing and validations (Essential)
  • Related tertiary qualification e.g. Forensics/operational management (Advantageous)
  • 4 – 5  years’ short term insurance claims assessing and validations (Essential)
  • 1 year leading a team (Advantageous)

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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