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Commercial Claims Consultant

Business Unit:  Discovery Insure
Function:  Claims Administration
Date:  23-Nov-2021

Discovery – Insure

Commercial Claims Consultant


About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.


About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors.


Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.


The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.





Key Purpose


Administer and validate claims and assist with queries and payments for commercial lines insurance.


Areas of responsibility may include but not limited to

  • Register, administer and validate claims within a predetermined turnaround time (TAT)
  • Resolve written and/or telephonic queries from brokers, clients, franchises and providers
  • Build and maintain relationships with brokers, franchises and providers
  • Process payments to brokers, clients and providers within predetermined turnaround time (TAT)
  • Provide feedback to relevant stakeholders regarding claims and queries
  • Submit daily, weekly and monthly reports to management, franchises and brokers



  • Telephone Etiquette - Advanced
  • Conflict Handling - Advanced
  • Communication Skills (verbal and written) - Advanced
  • Time Management - Advanced
  • Administrative skills – Advanced


  • Personal Attributes
    Deciding and initiating action
  • Persuading and influencing
  • Writing and reporting
  • Analysing
  • Planning and organizing
  • Delivering results and meeting customer expectations
  • Following instructions and procedures
  • Coping with pressure and setbacks



  • Matric Essential
  • FAIS – Minimum credits as required (Personal Lines and Commercial) Essential
  • RE 5 (Representative) Essential



  • 5 Years Commercial Claims experience in Commercial Short Term Insurance
  • 3 Years Specialized Liability Claims experience (Broadform) (Essential)
  • Legal qualification (preferred)

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Apply now »