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Broker Service Consultant - Contact Centre - Talent Pool

Business Unit:  Discovery Insure
Function:  Brokers (FAIS Accredited)
Date:  24-Nov-2021

Discovery – Insure


Broker Service Consultant


About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.


Key Purpose

To assist brokers with new business queries and / or updates on existing business either telephonically or via correspondence.



Areas of responsibility may include but not limited to

Ensure departmental targets are met by driving strategy and key business initiatives Meet deadlines to achieve operational efficiency, quality and optimal call center service levels Resolve escalated queries and complaints Adhering to set SLA, TAT and work schedules Activating quotes and policies


Personal Attributes and Skills

Personal Attributes

  • Working with People
  • Adhering to Principles and Values
  • Presenting and Communicating Information
  • Planning & Organising
  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
  • Adapting and Responding to Change
  • Coping with Pressure and Setbacks
  • Values Driven
  • Instils trust
  • Resilient


Education and Experience


  • Essential Qualifications: Matric/Grade 12
  • FAIS – Minimum credits as required (Personal Lines and Commercial)
  • RE 5 (Representative)


Minimum Experience:              

  • 2 Years commercial servicing (Essential)

2 Years commercial broker claims environment (Essential)

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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