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Discovery Banker- Fixed Term

Business Unit:  Discovery Bank
Function:  Call Center / Contact Center
Date:  29-Jun-2022

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. 

About Discovery Bank 

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing. 

Key Purpose

The Discovery Banker provides intermediary services that are personalised, efficient and prompt to all clients through omni (multiple) channel. All interactions with clients aims to make Discovery the bank of choice. The incumbent delivers exceptional service that exceeds the client’s expectations through proactive and innovative solutions that are ethically sound, honest and maintains integrity.

Areas of responsibility may include but not limited to

  • Builds rapport with clients through multiple channels e.g. calls, web, chat and video 
  • Takes ownership of client queries, issues and escalations to ensure a personalised service and effective resolution                    
  • Communicates existing and new product information to clients.             
  • Deals with escalated queries                   
  • Serves all aspects of the bank’s products including rewards.
  • Offer alternatives for client retention  

Education and Experience (Preferred/Optional)

  • Bachelor’s degree that demonstrates a numerical capability – Required
  • 6 months working experience in the Service industry
  • Student work experience
  • Good listening skills, ability to listen comprehend and action       
  • Computer literate with MS Office (PowerPoint, Excel and Word)  
  • Communication skills both written and verbal                    
  • Social media savvy
  • Technology savvy
  • Knowledge of the financial services or banking industry
  • Study towards FAIS – Advantageous


Special Conditions

  • After hours  / night shift work required
  • 7 Day Flexi Work-Week
  • Weekend and Public Holiday work required

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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