Discovery Corporate & Employee Benefits

Internship:Knowledge Management

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose of the role

The ISO administrator is responsible for ensuring that the organisation’s management systems comply with applicable ISO standards (e.g. ISO 9001). The role focuses on establishing, maintaining, improving, and ensuring compliance with ISO requirements to support business performance, risk management, and continuous improvement.

The Quality Auditor Administrator provides operational, administrative, and coordination support to the quality and audit function. The role ensures that quality audits are well-organised, documented, tracked, and reported in line with internal quality frameworks and ISO requirements.

Areas of responsibility may include but not limited to

iQS and QA Administrative Duties

• • Compiling Weekly, Monthly and Ad Hoc Reports (Open deviations and breaches not logged into report)
  • Assess the effectiveness of RCA with all deviations logged (breaches and audit findings and management feedback on the monthly DPMO audits). This will be assessed monthly to determine.
  • If iQS requirements were implemented e.g. correcting fixable defects, corrective and preventative actions that have been implemented
  • Take minutes for iQS related meetings
  • Ongoing maintenance of iQS documents e.g. iQS SOP’s and Templates
  • Ongoing maintenance of iQS Pinpoint content
  • Assist with documenting audit findings
  • Uploading iQS documentation to SharePoint
  • Assist with planning e.g. requesting organogram
  • Drafting the iQS audit plan for all business areas with Group Risk
  • Schedule iQS audits in auditees calendars
  • Maintenance of iQS Deviation System e.g. Set-up Metric and Skill
    Identify areas of concern and system related issues.
  • Update and communicate the iQS Objectives monthly tracker
  • System enhancements (Business Case / User Acceptance Testing / sign-off)
  • Responsible for Management Review
  • Schedule external audits
  • Send out QA audit notifications
  • Update and maintain the Operational Opportunities
  • Compile zero DPMO scores

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Communication.
• Teamwork.
• Problem solving.
• Analytical skills.
• Initiative and enterprise.
• Planning and organizing.
• Self-management.
• Learning.
• Technology.
• Leadership.
• Mentorship.
• MS Office - Advanced excel and word skills

Education and Experience

 EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.                    

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.