Discovery Corporate and Employee Benefits

Internship Programme – Group Life

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Corporate and Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees. Discovery Employee Benefits - Group Risk Inspire employees to lead healthier lives and unlock financial value from our dynamic Group Risk protection benefits and wellness programmes.

About the Discovery Internship Programme

An internship is a programme which provides on the job training for unemployed graduates who need to gain work experience. The Discovery Internship Programme was launched in 2006 and we have successfully developed and changed the lives of over 480 graduates, with an average permanent placement of 71% post an internship. You will be awarded an opportunity to join the smartest team in the industry and be prepared to enter any fast-paced work environment after your 12 months with Discovery.

Key Purpose of the role

The programme is designed to provide practical exposure and support to the Group Life Operations team by assisting with key administrative functions across multiple areas, including underwriting, GEP, lump sum claims, billing, disability management, and back-office administration. Interns will gain hands-on experience in operational processes, contributing to efficiency and accuracy while developing foundational knowledge of group life insurance practices.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following job functions:

• Prepare Broker Reports: Compile accurate reports using internal systems (SFE and Compass).
• Index Documentation: Ensure work items are correctly indexed on the appropriate system.
• Medical Requirements Coordination: Send requests for medical requirements to brokers or Service Consultants for members exceeding the free cover limit.
• Member Onboarding: Load member details onto the system and coordinate with the Smart Service team for nurse-completed medical documentation.
• Billing Management: Manage a billing portfolio of 30–40 Debit Order schemes or 25–35 EFT schemes (Standard Schemes).
• Work Pool Management: Monitor and manage work items in line with agreed Service Level Agreements (SLAs).
• Claims Assessment: Assist in assessing new notification claims under close supervision of the Team Leader/Operational Specialist.
• Claims Communication: Support the issuance of reminder communications for pending Global Education Protector (GEP) claims.
• Reporting: Assist in compiling reports related to Global Education Protector (GEP) claims.

Role Specific Competencies

Education and Experience

Specific Requirements:

• No previous internship and or graduate programme in any industry or government institution
• No work experience (Essential)
• Between the ages of 18 – 30 (Essential)
• You must be a South African Citizen by Birth or by naturalization before the 27th April 1994.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.