Junior Functional Coordinator

Discovery – Africa Health Hub (AHH)

Functional Coordinator

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

To Serve as a point of central coordination of functional development through research and best practice, whilst delivering the strategic initiatives working across the MSOI businesses and departments, supporting the day –to –day management of operational activities.

About DiscoveryAreas of responsibility may include but not limited to

Overseeing the success of the division by liaising with major stakeholders in the business
Support a team of Associate Specialists and develop and maintain support structures to deliver on the strategic objectives of AHH
To provide functional support and coordinate processes and projects
Analyze reporting and facilitate solutions to improve efficiency and client experience
Pro-actively identifying and implement/facilitate opportunities for process improvement.
Facilitate and provide input on projects
Engagement and collaboration with a wide range stakeholders within the business in order to optimize the service delivery model
Holistically support the various business models through extended networking and collaboration, driving best practices, consistency and value across the business in support of business outputs
Identify where processes are either outdated, not optimal or do not exist and ensure business processes (SOPs) are created for all new initiatives.
Lead process review task teams to ensure relevant and optimal processes exist for all query types
Design, communicate and implement new processes across all teams
Provide input and sign-off on new processes that could affect the functions
Ensure that shared business content is up to date and relevant
Liaise with Quality management to ensure that standards up to date and relevant
Engage MI data sources to ensure that reporting for the relevant activity is up to date
Support Administration of Forums, project documents, action logs and minutes to ensure they are updated.
Review existing templates and have new templates created where there is a business needAnalyze trends and data to identify inefficiencies and provide solutions to inefficiencies
Facilitate and implement solutions to improve efficiency of functions
Assist with consolidating data and compiling management reports, dashboards and ad-hoc reporting
Compile weekly/monthly reports for general tracking, projects and initiatives
Attending operational, project and forum meetings
Communication material input, review, sign off
Relationship building and management with service areas and other internal clients
High level query resolution from all stakeholders
Analyzing spreadsheets and data across the board
Involvement in adhoc, annual and year end campaigns/projects
Collaboration with key stakeholders

About Personal Attributes and Skills

Ability to make prompt, clear decisions, which may involve tough choices and considered risks
Exceptional interpersonal and networking skills at different levels
Strong analytical ability with numerical and qualitative data
Coaching and people development skills
Decision-maker with a solution-oriented approach, who is able to identify, drive, and implement effective decisions
Dynamic, strategically minded visionary who adapts to changing circumstances
Identifies opportunities for continuous improvement in the organization

Education and Experience

About DiscoveryThe following are essential criteria for the position

Experience:

Minimum 2 years Health experience
Project administration/ initiatives experience
Team Leader experience advantageous

Knowledge and Skills: 

Product and process knowledge
Intermediate Excel knowledge
Excellent Written and Verbal Communication

The following knowledge and skills will be advantageous:
   MS office with advanced excel skills advantageous
   Experience in analyzing data
   Foreign Language proficiency, especially French and/or Portuguese
   Prior exposure to working with multinational teams
   Willingness to travel on the African Continent or internationally when required

Education: 

• Matric Pass
• Bachelors Degree advantageous

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.