Discovery – Insure

Key Account Manager (Senior) | Procurement

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

To research and manage new/existing partners as well as support the Claims operational function.

Areas of responsibility may include but are not limited to

• Responsible for relationship building with Claims Procurement partners and to maintain these relationships for the duration of the partnership with Discovery Insure
• Regular partner engagements, including all relevant stakeholders
• Assist partners to manage their KPA’s such as MBR scores, complaint ratio and sufficient usage of the Discovery Insure procurement portal to manage work in progress and to request payments within set timeframes.
• Ensure that partners abide by the SLA’s
• Training and support on Procurement policies

Competencies

• Relationship Building
• Conflict Handling
• Attention to detail
• Communication
• Assertiveness
• Accountability
• Short-term Insurance Claims fulfillment process.
• Management experience in the motor repair industry.

Education and Experience

Education:

• Matric (Essential)
• Tertiary qualification (Diploma or Degree) in related field is advantageous

Minimum Experience:              

• 5 years experience in the motor repair industry
• 2 years relationship management experience
• Procurement experience
• Towing experience

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.