Knowledge Management Consultant

Business Unit: Sales & Distribution

Function: Learning (Development & Training)

Date: 20 Jan 2025

DISCOVERY INSTITUTE OF TRAINING

kNOWLEGE MANAGEMENT CONSULTANT

sANDTON

Key purpose

The Knowledge Management Consultant is responsible for ensuring all training materials accurately reflect updates or enhancements to the assigned Discovery products. Working closely with Instructional Designers, this role ensures that learning materials remain relevant, accurate, and aligned with product amendments. The individual must develop a thorough understanding of the products they are responsible for and produce high-quality written updates in a timely manner.

Key outputs

All work must be done accurately, comprehensively and in-line with set quality standards.

Update and maintain training material to reflect product changes and enhancements.
Collaborate with instructional designers to ensure consistency and quality across all learning materials.
Conduct thorough reviews to ensure updates are accurate, comprehensive, and clear.
Learn and understand relevant Discovery products to effectively update related training materials.
Manage timelines and deadlines to ensure materials are updated promptly within specific timeframes.
Liaise with relevant stakeholders to gather necessary information for updates.
Ensure compliance with Discovery’s standards for training materials.
Ensure that updated material is uploaded by the Learner Management System (LMS) Team to the learner portal.
Maintain the Material Matrix tool with updated records based on the updates actioned.
Maintain SharePoint folders with updated training material.

Competencies

Accuracy and Attention to Detail: Ability to identify and correct errors in documentation.
Written Communication Skills: Exceptional ability to write clearly and concisely.
Collaboration and Teamwork: Ability to work closely with instructional designers and other stakeholders.
Time Management: Effectively manage multiple tasks and meet deadlines.
Adaptability: Ability to quickly learn and understand Discovery’s products and translate this knowledge into training material.
Analytical Thinking: Capability to evaluate product changes and determine the impact on training material.
Problem-Solving: Skill in identifying and resolving discrepancies in material updates.

EXPERIENCE AND QUALIFICATIONS

At least 2 years of experience in a role involving content development or technical writing.
Proven ability to work on multiple projects with tight deadlines
Degree/Diploma/Certificate related to Business Communication/ Professional writing/ Technical writing/ Copywriting/ Editing or Publishing.
Experience in the insurance or financial services industry is highly desirable
Familiarity with Instructional design principles and methodologies.
Proficiency in Microsoft Office Suite and other relevant content development tools

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.