Key outputs

• Learning needs analysis and stakeholder consultation: Conduct in-depth learning needs analyses in consultation with a wide range of stakeholders on all levels. Identify skills gaps, performance challenges, and capability needs across the organisation.
• Design, development, and delivery of learning solutions: Design, develop, and deliver high-impact learning interventions using a blended learning approach, including in-person facilitation, virtual training, and digital content, to support leadership development, core (soft) skills, and business performance.
• Training facilitation: Facilitate engaging, high-quality leadership development and core (soft) skills training sessions that drive behaviour change and performance outcomes. Ensure facilitation is tailored to the audience and aligned with business objectives.
• Learning project initiation and management: Initiate and manage custom learning and business support initiatives that align with business strategy and drive measurable impact. Propose and implement new tools, methodologies, and learning solutions that positively influence performance.
• Strategic contribution and innovation: Actively contribute to the strategic planning and continuous improvement of the Discovery Institute of Training. Use deep learning and development knowledge and experience to shape departmental direction, propose innovative solutions, and align team outputs with strategic business goals.
• Impact measurement and evaluation: Track, analyse, and report on the effectiveness and business impact of learning initiatives. Use data and feedback to continuously refine and improve learning solutions.
• Champion innovation and the effective use of AI and emerging technologies: Leverage AI and other emerging technologies to enhance the design, development, and delivery of learning solutions. Champion innovation by identifying and implementing new tools, platforms, and methodologies that improve learner engagement, efficiency, and impact. Act as a change agent within the team and organisation by promoting a culture of continuous improvement, experimentation, and future-focused thinking.
• Quality assurance and best practice implementation: Uphold best practices in adult learning, learning design methodologies (e.g., 6Ds, ADDIE), and performance consulting. Ensure learning content and facilitation consistently meet high-quality standards and compliance requirements.

• Learning and development expertise: Deep understanding of adult learning principles, learning design methodologies (e.g., 6Ds, ADDIE), and best practices in training delivery and facilitation.
• Instructional design capability: Strong ability to design and develop engaging, outcomes-based learning experiences across various modalities (classroom, virtual, digital).
• Facilitation skills: Excellent facilitation and presentation skills, with the ability to engage diverse learners across roles and levels, both in-person and virtually.
• Stakeholder management: Strong interpersonal skills and the ability to consult, influence, and build trusted relationships with diverse internal stakeholders at all levels.
• Strategic thinking: Ability to align learning initiatives with business strategy, contribute to departmental planning, and identify opportunities for value creation.
• Project management: Demonstrated ability to manage complex projects, timelines, and cross-functional teams, ensuring successful implementation and measurable outcomes.
• Analytical and impact-driven: Skilled in evaluating learning effectiveness and using data to make informed decisions that drive continuous improvement and business performance.
• Innovation and technology savvy: Forward-thinking and curious, with a passion for exploring and implementing new technologies, including AI, to enhance learning design and delivery.
• Communication and collaboration: Strong verbal and written communication skills, with the ability to collaborate effectively within a team and across departments.
• Agility and adaptability: Comfortable working in a fast-paced, changing environment with the ability to shift priorities, experiment, and respond to evolving business needs.

Qualifications and experience

Minimum qualifications:

• A relevant qualification in Human Resources, Education, Psychology, Organisational Development, Learning and Development, or related field.
• Formal training or certification in Instructional Design, Facilitation Adult Learning, or Learning & Development methodologies (e.g., 6Ds, ADDIE).

Preferred qualifications:

• Postgraduate qualification in Learning and Development, Organisational Psychology, or related field.
• Accreditation in coaching is advantageous.

Experience:

• Minimum of 5–7 years’ experience in a Learning and Development Specialist role.
• Proven track record of designing, developing and delivering leadership development and soft skills programmes across various levels in a large organisation.
• Proven track record in consulting with stakeholders and conducting learning needs analysis.
• Extensive experience designing, developing, and facilitating learning solutions across multiple formats (in-person, virtual, and digital).
• Strong experience in managing end-to-end learning or capability-building projects, including measurement of impact.
• Demonstrated success in contributing to strategic L&D initiatives within a complex business environment.
• Experience in working with or within financial services is advantageous.
• Experience using AI-driven tools to design and deliver learning experiences is strongly preferred.