Discovery – Insure

Liabilities Consultant (Junior front office) – Short Term Insurance

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest-growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets, which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.  

Key PurposeThe key purpose of the Junior front office Liabilities Consultant is to support the liabilities team in the investigation and administration of third-party claims by gathering accurate information, assisting clients and insurers, and ensuring that all claim information and documentation is complete, accurate and aligned with company processes.

Areas of responsibility may include but not limited to

•  Assist with the administration and processing of third-party liability claims (e.g., motor accidents, property damage, injury claims)
• Collect and capture claim information and supporting documentation accurately on internal systems
• Collect and compile evidence such as statements, photographs, accident reports and police reports
• Assist liability consultants with investigations and claim assessments
• Liaise with clients, third parties, insurers, brokers, assessors and service providers to obtain required information
• Ensure all claim documentation is complete, accurate and compliant with company procedures
• Maintain accurate claim records and update claim files on relevant systems
• Provide administrative and operational support to the Liabilities Team
• Assist with follow-ups on outstanding information or documentation required to progress claims
• Support and assist the team in ensuring efficient claim turnaround times and service delivery
• Adhere to risk, governance and compliance requirements
• Demonstrate teamwork, self-management and alignment with Discovery values

Education and Experience

• Matric (Essential).
• Minimum of 2 years’ experience in a short-term insurance liabilities department (Essential)
• Degree (Advantageous)