Discovery Vitality RSA

Manager: Vitality Travel

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Vitality RSA

Vitality is at the heart of Discovery’s shared value model and aims to reward members for positive behaviour change. Vitality is a global thought leader in wellness and encourages members to live healthier lives. Vitality operates in a fast-paced and agile environment and has remained at the forefront of wellness thought leadership by delivering cutting edge innovation through bi-annual product launches. Within the team of 500+ creative minds, projects span across all areas, including marketing, finance, data, people, MIS and actuarial, operations, systems, strategic programs and wellness – providing opportunities for a holistic experience. Vitality partners with leading partners to provide members with a superior rewards experience, providing a dazzling service to our members. In all they do, Vitality people pride themselves in living the Discovery values and championing its core purpose of making people healthier and enhancing and protecting their lives whilst being the everyday ambassadors.

About the role

As the Manager of Vitality travel, this position is responsible for managing and overseeing all travel-related products and services. This includes ensuring the efficient operation of travel programs, enhancing customer experiences, and driving the strategic direction of travel offerings.

Job Purpose

Outputs may include but are not limited to:

Travel Product Ownership: Manage and oversee travel-related products and services, ensuring they meet customer needs and business objectives.

Innovation: Drive process automation and implement new technologies to improve travel services

Customer Experience: Work with product and CX teams to implement innovative and user-centric travel solutions and services.

Collaboration: Engage with internal teams and external partners to develop and implement travel strategies.

Stakeholder Management: Ensure effective and optimal management, co-ordination and communication of all external and internal travel stakeholders

Marketing and Communication: Collaborate with the marketing team to create effective travel product marketing and communication strategies.

Operational Readiness: Work with cross-functional teams to ensure travel products are operationally ready and meet quality standards.

Education / Qualifications / Accreditations with Professional Body

Bachelor’s degree in a relevant field 

Work Experience

5 years of experience in owning and delivering products and services.

Management consulting experience (advantageous)

Strong knowledge of business processes, change management methodologies, and project management principles

Strong analytical and problem-solving abilities, with the capacity to identify and address complex business challenges

Ability to work collaboratively in a cross-functional environment and build strong relationships with team members and stakeholders

Continuous learning mindset, with a passion for staying updated with industry trends and best practices

Knowledge of process automation and innovative travel technologies (advantageous)

Proven track record of successfully leading and implementing initiatives

Excellent leadership and communication skills, with the ability to influence and engage stakeholders at all levels

Competencies

• Proactive and with curious mindset
• Hands on working style
• Eye for detail
• Strong interpersonal and influencing skills
• Ability to think strategically and translate strategy to action plans
• Excellent verbal and written communication skills
• Ability to deliver results
• People management skills

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.           

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.