Mass Market - Administrator - JHB (1DP)

Business Unit: Sales & Distribution

Function: Administration and Office Support

Date: 3 Sept 2025

Key Purpose

Within the Discovery Mass Market team, the Administrator will provide support to the Operations team and admin functions within the division.

Areas of responsibility may include but not limited to

To compile and action work based on the daily, weekly and monthly reports
To assist the Operations Manager, support all branches regionally
Collaborate with all business areas
Monitor operations efficiencies
To assist with branch escalations from Office Administrator and Sales Managers
Compile and present monthly team reports
Ensure all on-boarding and offboarding occurs within set SLAs
Receive and service walk in clients
Serve as a liaison to Discovery
To assist with Discovery broker escalations
To compile Credit Control report
To consolidate and send the submission report to all branches
To assist the Operations Manager with insights and trend analyses

Competencies

Attention to Detail
Planning and organizing and workflow management
Customer service orientation
Coping and dealing with Pressure
Good verbal and written communication skills
Relationship building skills
Results orientation
Assertiveness
Positive attitude
Time management skills
Multi-task on multiple projects

Education and Experience

Matric
Experience in the Financial Services Industry
Knowledge and understanding of Funeral Plans – Advantageous
Strong Excel and PowerPoint Skills essential

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.