Discovery - Group Information Systems - Digital Channels

Senior Product Manager

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

As a Senior Product Manager you will play a critical role, as the bridge between software-engineering teams, Discovery products SMEs and our external partners. You will be responsible for ensuring that our products are designed, developed, launched, and maintained.

You will collaborate with cross-functional teams and key internal and external stakeholders to communicate the voice of the customer, inform the product roadmap, articulate new features and enhancements to engineering team, coordinate the successful implementation of product releases, and support ongoing product use while ensuring focus on Discovery’s strategic vision and goals.

You are skilled at communicating with precision and implementing product strategy with ease. Balancing creativity with analytical decision making, you are highly organized and driven by the desire to create exceptional customer experiences that both inspire and improve lives.

Areas of responsibility 

• Lead the development and execution of product plans for key initiatives, such as the introduction of new product features, capabilities, or enhancements.
• Work closely with Digital Channels’ partners to understand strategy, needs and pain points.
• Work with Digital Channels and technology teams to manage the backlog for maintenance and enhancements.
• Be a key participant in the product development life cycle including prioritizing and working closely with engineering to maintain the product and deliver high quality, customer cantered products within agreed timelines.
• Collaborate closely with R&D and technology partners, building the core components that enable critical underlying functionality of the product, to understand the impact on customer experience.
• Maintain an ongoing proactive partnership with technology team members to ensure business demands are understood and delivered within agreed timelines.
• Effectively communicate program status and progress against objectives to clients and senior management. Synthesize relevant information on key milestones, success criteria, opportunities, dependencies, and risks.
• Escalate critical issues appropriately.
• Work closely with internal partner market teams to ensure product adoption and smooth implementation.
• Responsible for product enablement & promotion both to internal and external stakeholders.
• Monitor and drive adoption of new product features.
• Identification and monitoring of key performance indicators.
• Maintain awareness of trends and innovations in health and wellness.
• Provide mentorship, oversight and coaching to Digital Product Owners in the team
• Participation in group-level digital customer experience discussions and projects / programmes
• Manage the portfolio of 3rd party ecosystem partnerships ensuring smooth contracting, relationship management, etc.
• Manage the relationships with other areas of the business that provide dedicated resources to digital e.g. data/marketing etc
• Responsibility for the overarching data / metrics relating to the performance of the overall digital programme

Personal Attributes and Skills

Education and Experience

• 3+ years product management experience
• Formal tertiary degree or higher qualification

• Good understanding of waterfall and lean/agile product development lifecycle 

• Safe trained Product Manager advantageous
• Consulting background advantageous
• Design thinking experience advantageous
• Knowledge of Discovery Health products

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.