Quality Auditor (Senior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose of the role

The primary purpose of this role is to conduct quality audits of critical business processes. Across the business and provide a DPMO (Defects Per Million Opportunities) score for work processed within Discovery Life Group Risk. The role plays a key part in driving continuous improvement by identifying process gaps, risks, and opportunities, and by recommending innovative solutions that enhance operational efficiency and the quality of outputs. To be successful in this role, you will require strong analytical and technical capabilities, particularly advanced Microsoft Excel skills, as well as excellent communication and stakeholder engagement skills. You must be detail-oriented, able to interpret complex information, and comfortable working in a fast-paced environment with demanding deadlines.

Areas of responsibility may include but not limited to

• Conduct quality audits across critical business processes within the Discovery Life Group Risk area
• Conduct risk-based audits taking cognisance of business rules, process protocols and guidelines, compliance, legislative and regulatory requirements
• Provide error trend analysis and feedback reports on issues identified
• Compile daily/ weekly/ monthly stats
• Need to align quality assurance standards across Discovery (where applicable)
• Sound understanding of the Group Risk products and business processes
• Have a good understanding of the business rules and check for correct application of these when work is processed or when information is provided to clients
• Need to understand and know the application of Compliance and Legislative requirements within the product offering and business processes
• Stay abreast of quality assurance best practice adopted within other areas across Discovery
• Adhoc data analysis and reporting
• Application of the Lean Six Sigma methodology in quality audits
• Identifying areas of concern and system related issues
• Preparing DPMO assessment sheets and reports on audit findings for various departments
• Defining opportunities for processes or cases to be audited
• Feedback business on audit findings
• Ability to map business processes in accordance with the standard operating procedure (SOP) methodology adopted within Discovery
• Ongoing maintenance of SOP’s for all business processes
• Conduct bi-annual iQS audits across Discovery Life and Invest business areas
• Participation in DNV external audits
•  

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Analytical and problem solving abilities
• Methodical and attention to detail
• Numerical ability to compile stats
• Able to take initiative and exercise sound judgment and decision making
• Ability to prioritise and organise effectively
• Excellent interpersonal and communication skills to discuss QA feedback at all levels of management
• Assertive and a team player yet able to work independently
• Able to take ownership and responsibility for the function
• Ability to work under pressure and meet deadlines
• Strong oral and written communication skills
• Understanding of complex Excel formulas, pivot tables, graphs and macro’s.

Advanced knowledge and experience in the MS Office products, including Excel, Access and PowerPoint- Deliver informative, well-organized information.

• Understand how to communicate difficult/sensitive information tactfully.
• Ability to analyze and interpret data.
• Ability to manage multiple tasks
• Good data mapping, data mining and data tracking abilities.
• Strong trouble shooting abilities.
• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
• Generates innovative solutions by approaching problems with curiosity and open mindedness, using existing information to its fullest potential.
• Ability to work with accuracy and to strict deadlines.

Education and Experience

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.