Discovery – Health Systems

Query Analyst (Junior) - DHS

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose,

and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, selfdriven people to be their best.

As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success,

but to ignite positive and meaningful change within our society.

About Discovery Health Systems

The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. 

It focuses on rapid quality software delivery. Innovation and excellence are key attributes to all our initiatives. 

The skills and expertise in the team allows a diverse product development on all strategic, tactical and operational changes.

Our environment is fast-paced and demands energy, drive, enthusiasm, ownership and creativity, but it rewards with an extremely fulfilling and stimulating environment that

actively supports career growth and development. 

Key Purpose

The Query Analyst (Junior) will primarily handle problem incidents on the CA system raised by the Problem Management team by using

 knowledge of Discovery Health products, rules, and systems to determine the validity of the reported issue. 

Areas of responsibility may include but not limited to

• Review problem reports, analyse and investigate using the appropriate tools.
• Create the system problem/datafix document by applying knowledge of the system, interfaces and dependencies and identify sets of stakeholders to be involved.                                                                                                  Ensure that the document is accurate, complete and fit for purpose.
• If required, revert to stakeholders if technical issues require business decisions to proceed and answer any queries from the development team. 
• Identify the cause of unexpected system errors, using pre-written SQL to correct data
• Liaise directly with developers and development managers to arrive at solutions
• Using technical skills, plan, code and quality check ad hoc reports as needed from business and the department

Personal Attributes and Skills

Behavioural skills

• Tenacity, Stress Management, Persuasion, Client orientation, Analytical thinking

Technical Skills

• Analytical, Troubleshooting techniques, Business writing (reports) and Presentation

Education and Experience

• Matric and/or relevant IT qualification
• Minimum of 1 year’ experience in an IT environment or Health Insurance Industry
• Oracle SQL/PLSQL experience 
• Product knowledge 
• Proficient in MS Office, CA and Paradigm

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.