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Senior Sales Manager

Business Unit:  Sales & Distribution
Function:  Management
Date:  29 Mar 2024

Discovery- Sales and Distribution


Senior Sales Manager


About Discovery


Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.


Key Purpose


The Senior Sales Manager will take accountability and lead various Funeral Sales teams. This individual will be required to develop strategies, examine growth opportunities, and enable sales improvement, taking responsibility for the department’s performance against set targets.


Areas of responsibility may include but not limited to:


  • Lead and manage Funeral sales teams consisting of Sales Managers  and financial advisors.
  • Achievement of sales and quality targets.
  • Ensuring a professional level of interactions with intermediaries and HR contacts.
  • Inductions and leads management, ensuring that campaigns and leads are correctly managed
  • Ongoing liaison and relationship building with various stakeholders.
  • Analyze Management Information System Reporting, create and maintain well crated reports to identify opportunities and gaps
  • Uphold Business processes and identify operational improvements
  • Promote a positive and proactive approach to compliance and risk,
  • Ability to proactively manage change.
  • To work as a team player within a team environment, participating willingly and providing support and guidance to colleagues at all times
  • Compliance and risk management and adherence, coach staff to improve performance and behaviors.
  • Create an energetic and fun work environment



Responsibilities may include but not limited to


  • Responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
  • Must monitor that the statutory obligation of the FSP is complied with.
  • Must comply with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
  • Ensure that representatives are compliant with the fit and proper requirements.
  • Representatives and Sales Managers complete all required training for their role.
  • Review the advice rendered by the representative.
  • Monitor on an ongoing basis that the representatives are treating customers fairly.
  • Monitor representatives under supervision: (should this not:  Ensure representatives under supervision are being monitored by the Sales Manager)
  • To ensure that all the required fit and proper requirements are complied with (Qualification and PST),
  • Where monitoring of representatives under supervision is delegated, the following should be done:
  • Record the process of delegation and the reporting frequency monitoring done.
  • Instil a culture of treating customers fairly in all aspects of the business.
  • Ensure that there are business processes and operational ability.




  • Ability to engage Union representatives.
  • Logical, analytical problem-solving ability.
  • Excellent interpersonal skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently.
  • Ability to take accountability, responsibility and ownership.
  • Able to take initiative and exercise sound judgment and decision making.
  • Ability to work in a highly pressurized, target oriented environment.
  • Ability to deal positively with change and uncertainty.
  • Strong business acumen.
  • Strong sales and persuasive skills.
  • Strong quality orientation.
  • Good organisational skills.
  • Proactive, self-motivated.
  • Able to identify, nurture and develop talent.
  • Customer oriented.
  • Ability to meet deadlines timeously


Qualification and Skills


  • Matric (Grade 12)
  • Relevant Tertiary Education required.  Degree/Diploma  (Bcom or Marketing)
  • Four – Six years experience managing sales teams in a target driven in/outbound  environment
  • Life product experience preferential.  Experiencing managing teams country wide.
  • Computer skills: Microsoft word; Excel; Email.
  • NQF Level 5 and Regulatory Exams compulsory (RE1 and RE5)

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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