Service Consultant (Insure24)- Talent Pool

Key Purpose

To monitor, assist and follow-up on vehicle impact, hijacked and stolen vehicle, including alerts for value-added and emergency services for Discovery Insure clients, working shifts.

Areas of responsibility may include but not limited to

• Efficient, timely processing of alert notifications.
• Accurate, timely administration.
• Achievement of product and soft skills knowledge targets.
• Stakeholder liaison.
• Adherence to risk and compliance requirements.
• Teamwork, self-management and alignment with Discovery values.

Education and Experience

• Matric (Essential)
• Minimum of 2 years’ experience in an emergency services call centre, e.g. road or home assist (Essential)
• Knowledge of Google Maps (Essential)
• Understanding of South African Geography, including high risk areas (Essential)
• Vehicle monitoring knowledge (Advantageous)
• PSIRA accreditation (Advantageous)
• Working shifts
• Degree (Advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.